Class-based call request routing

A system comprising:

• a server coupled with an associated enterprise and at least one associated communication network, the server comprising a facilitator;
• and
• wherein the facilitator is configured to communicate with a plurality of mobile communication devices, wherein the facilitator is operable to communicate with a calling device of the plurality of mobile communication devices to receive from the calling device information of a class having an attribute;
• wherein the facilitator is configured to determine a first set of devices belonging to the class group and that are available to accept a call;
• wherein the facilitator is configured to determine a second set of devices belonging to the class group and that are unavailable to accept a call;
• wherein the facilitator is responsive to generate, in response to the information of the class, a call request addressed to a class group possessing the attribute of the class;
• wherein the facilitator is configured to select, according to a routing rule, the at least one target device of the first set of devices to receive the call request, the at least one target device belonging to the class group and being currently available;
• wherein the facilitator is configured to route the call request to the at least target device associated with the class group selected to receive the call request;
• wherein the facilitator is configured to receive a response from a responding target device of the at least one target device indicating a willingness of the responding target device to receive a mobile call;
• wherein the facilitator is configured to forward to the calling device a notification of the willingness of the responding target device to receive the mobile call;
• and
• wherein the calling device is responsive to receiving the notification from the facilitator to initiate the mobile call directly between the calling device and the responding target device.

A non-transitory computer readable medium including executable instructions which, when executed in a processing system, provides class-based call request routing by:

• receiving by a facilitator from a calling device information of a class having an attribute;
• selecting, according to a routing rule at least one resource of the class group to receive a call request responsive to receiving the information from the calling device;
• generating, in response to the information of the class, a call request;
• determining first target devices that are available to accept a call;
• determining second target devices that are unavailable to accept a call;
• selecting, according to a routing rule, at least one target device from a set of mobile devices belonging to the class group and from the first target devices to an exclusion of the second target devices to receive the call request;
• routing the call request by the facilitator to the at least one target device associated with the at least one resource;
• receiving by the facilitator a response message from a responding target device of the at least one target device indicating an acceptance of the call request by the responding target device;
• notifying the calling device by the facilitator of the acceptance of the call request by the responding target device;
• and
• in response to the notifying by the facilitator to the calling device of the acceptance of the call request by the responding target device, initiating by the calling device communication directly with the responding target device.