Method and system for improving utilization of human searchers
AssigneeChaCha Search, Inc.
InventorsScott A. Jones, Chris Lenzo, Thomas E. Cooper
Life of this patent
Estimating the term…
Abstract
A method and system of improving utilization of human searcher(s) in a search system provides an ambassador guide who may categorize and structure a request, interact with a user, provide a search result, and review a search result. The ambassador guide improves response time, automation, and efficiency of use of searchers and resources of the search system. A toolset may be provided to an ambassador to assist in rapidly executing relevant tasks.
Claims20
A method, comprising:
- receiving a search request;
- ranking an item based on the search request;
- directing the search request to a guide;
- providing an indicator of the item to the guide, the guide modifying the search request by activating the indicator;
- and
- providing a search result responsive to the modified search request.
A system, comprising:
- a user device submitting a search request;
- a search system ranking an item for the search request and distributing the search request to an ambassador, determining whether assistance of a guide will be used, and choosing the ambassador and a searcher;
- an ambassador device receiving an indicator of the item based on a rank of the item and modifying the search request based on the indicator;
- a database system providing a search result ranked highest for a query selected based on the modified search request when determining that the ambassador device has selected an indicator of the query;
- and
- a searcher system providing the search result.
A non-transient computer readable medium storing therein a program for causing a computer to execute an operation including processing a request, comprising:
- forwarding a request of a user to a human guide who modifies the request;
- selecting the human guide based on a rating of the human guide;
- rating the human guide based on a source of the request;
- providing an indicator of items comprising at least one of a category and a query to the human guide in an order based on a rank of an item for the request;
- modifying the request based on a selection of the indicator of the item by the human guide;
- and
- executing a search by submitting the modified request to a search resource selected based on the ranking and the modified request.
Dependencies are inferred from the claim text.