Work optimization based upon lifecycle tracking data
AssigneeAmerican Express Travel Related Services Company, Inc.
InventorsBrian William Ford, Dean Victor Vocaturo
Life of this patent
Estimating the term…
Abstract
Tracking and management data for a survey distribution and response lifecycle is disclosed. The system generates and links tracking data for both the distribution and the response, generates indicators that include the tracking data, and encodes the indicators so that the indicators are detectable as the indicators traverse various events and locations throughout the lifecycle. A detailed audit trail of each event in the distribution and response lifecycle is constructed using data matching methods and various statistics regarding the lifecycle, such that the response habits of customers are formulated enabling an operation to more efficiently forecast, plan and conduct operations.
Claims20
A method comprising:
- receiving, by a computer-based system for managing a distribution system, first solicitation tracking data from a service provider, wherein the solicitation tracking data includes a first solicitation identifier along with additional information, wherein the solicitation tracking data is based upon detection of a first solicitation tracking indicator, wherein the first solicitation identifier is associated with the first solicitation tracking indicator and the first solicitation identifier is one of a plurality of solicitation identifiers, each associated with a respective solicitation tracking indicator, wherein a plurality of solicitations are registered in a tracking database comprising a plurality of tracking datasets, each including a respective survey identifier, wherein each survey tracking identifier is configured to be detected;
- matching, by the computer-based system, the first solicitation tracking data to a first tracking dataset to create matched tracking data, wherein the first tracking dataset is one of the plurality of tracking datasets;
- analyzing, by the computer-based system, the matched tracking data to determine a first distribution statistic;
- and
- modifying, by the computer-based system, a distribution schedule based on the first distribution statistic.
An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system for managing a distribution system, cause the computer-based system to be capable of performing operations comprising:
- receiving, by the computer-based system, first solicitation tracking data from a service provider, wherein the solicitation tracking data includes a first solicitation identifier along with additional information and the solicitation tracking data is based upon detection of a first solicitation tracking indicator, wherein the first solicitation identifier is associated with the first solicitation tracking indicator and the first solicitation identifier is one of a plurality of solicitation identifiers each associated with a solicitation tracking indicator, wherein a plurality of solicitations are registered in a tracking database comprising a plurality of tracking datasets each including a survey identifier, wherein each survey tracking identifier is configured to be detected;
- matching, by the computer-based system, the first solicitation tracking data to a first tracking dataset to create matched tracking data, wherein the first tracking dataset is one of the plurality of tracking datasets;
- analyzing, by the computer-based system, the matched tracking data to determine a first distribution statistic;
- and
- modifying, the computer-based system, a distribution schedule based on the first distribution statistic.
Dependencies are inferred from the claim text.