Organizational behavior monitoring analysis and influence

#Recent studies suggest that trust in an organization and its management (“organizational trust”) is a highly valued determinant of job satisfaction. The satisfaction derived from a relatively small increase in organizational trust is similar to the satisfaction derived from receiving a significant pay increase for employees. Conversely, if a similar amount of trust is lost, the decline in employee job satisfaction may resemble taking a comparable pay cut. Organizational sociology studies further suggest empowering members to contribute in more meaningful ways may stimulate innovation.

#Organizational trust is a multi-faceted concept, however. Organizations are based on hierarchical structures of various types. Trust levels within an organization depend on relationships and interactions between individuals of different hierarchical levels and/or same hierarchical levels. Thus, improvement of trust within an organization, or in other words autonomy and empowerment of the members, relies on improving interactions, influencing positive behaviors, and discouraging negative behaviors in concrete ways, which in turn may lead to increased levels of innovation and member happiness.

#This summary is provided to introduce a selection of concepts in a simplified form that are further described below in the Detailed Description. This summary is not intended to exclusively identify key features or essential features of the claimed subject matter, nor is it intended as an aid in determining the scope of the claimed subject matter.

#FIG. 1 is a conceptual diagram illustrating an organizational communication environment where monitoring and analysis of behaviors over multi-modal communications according to embodiments may be employed;

#FIG. 2 illustrates example components of a system for monitoring, analyzing, and reporting behaviors in multi-modal communication sessions;

#FIG. 3 illustrates an example flow of organizational analysis for behavior enhancement using trust as an example;

#As briefly described above, organizational behaviors may be monitored, analyzed, and influenced via multi-modal communication sessions. Desired and undesired behaviors and applicable organizational contexts may be defined and action plans developed. The behaviors may then be monitored through communication sessions between members and analyzed for comparison to the action plans such that feedback may be provided at individual and/or organizational levels to influence the behaviors. In the following detailed description, references are made to the accompanying drawings that form a part hereof, and in which are shown by way of illustrations specific embodiments or examples. These aspects may be combined, other aspects may be utilized, and structural changes may be made without departing from the spirit or scope of the present disclosure. The following detailed description is therefore not to be taken in a limiting sense, and the scope of the present invention is defined by the appended claims and their equivalents.

#While the embodiments will be described in the general context of program modules that execute in conjunction with an application program that runs on an operating system on a personal computer, those skilled in the art will recognize that aspects may also be implemented in combination with other program modules.

#Generally, program modules include routines, programs, components, data structures, and other types of structures that perform particular tasks or implement particular abstract data types. Moreover, those skilled in the art will appreciate that embodiments may be practiced with other computer system configurations, including hand-held devices, multiprocessor systems, microprocessor-based or programmable consumer electronics, minicomputers, mainframe computers, and comparable computing devices. Embodiments may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote memory storage devices.