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US 8,300,779 B2Granted
Call processing in a voicemail system
AssigneeAT&T Intellectual Property I, L.P.
InventorsJames Jackson, Mehrad Yasrebi
Life of this patent
Estimating the term…
Abstract
A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed.
Claims25
A non-transitory computer-readable storage medium, comprising computer instructions for:
- presenting a voicemail service to a subscriber;
- detecting that communications with the subscriber have been interrupted, resulting in an interruption of the communications;
- responsive to the detecting, recording departure data associated with interactions between the subscriber and the voicemail service, the departure data comprising a calling number associated with the subscriber and a departure point that corresponds to the interruption of the communications;
- presenting an option to resume presentation of voicemail processing from the departure point;
- receiving a selection of the option;
- adjusting the departure point based on a duration of the interruption of the communications to an intermediate location that is after a beginning of a voicemail message and before a point that corresponds to the interruption of the communications, wherein an amount by which the departure point is moved toward the beginning of the voicemail message is in direct relation to a length of the interruption;
- and resuming presentation of the voicemail service according to the departure data based on the selection of the option, and the calling number associated with the subscriber.
4 more elements
A network element, comprising:
- a controller to inform a voicemail system of an interruption in communications between a subscriber and the voicemail system in order for the voicemail system to record departure data associated with interactions between the subscriber and the voicemail service, the controller configured to
- present a voicemail service to a subscriber;
- detect that communications with the subscriber have been interrupted, resulting in an interruption of the communications;
- responsive to detecting that communications with the subscriber have been interrupted, recording departure data associated with interactions between the subscriber and the voicemail service, the departure data comprising a calling number associated with the subscriber and a departure point that corresponds to the interruption of the communications;
- transmit an option to resume presentation of voicemail processing from the departure point;
- receive a selection of the option;
- adjust the departure point based on a duration of the interruption of the communications to an intermediate location that is after a beginning of a voicemail message and before a point that corresponds to the interruption of the communications, wherein an amount by which the departure point is moved toward the beginning of the voicemail message is in direct relation to a length of the interruption;
- and
- resuming presentation of the voicemail service according to the departure data based on the selection of the option, and the calling number associated with the subscriber.
6 more elements
A method, comprising:
- detecting that communications with a subscriber have been interrupted while engaged in voicemail processing, resulting in an interruption of the communications;
- recording a pointer to a last state of voicemail processing;
- presenting an option to resume the communications based on the pointer;
- receiving a selection of the option;
- determining an adjusted departure point based on the pointer and a duration of the interruption of the communications to be an intermediate location that is after a beginning of a voicemail message and before a point that corresponds to the interruption of the communications, wherein an amount by which the departure point is moved toward the beginning of the voicemail message is in direct relation to a length of the interruption;
- and
- resuming the communications based on the selection of the option and the adjusted departure point.
4 more elements
Dependencies are inferred from the claim text.