Methods and systems for integrating a messaging service with an application

A system for integrating a messaging service with a parent application associated with a business entity, the system comprising:

• a memory storage device for maintaining a database;
• and
• a processing unit coupled to the memory storage, wherein the processing unit is operative to:
• integrate a front end of the parent application with the messaging service;
• integrate a messaging service login and a parent application login, the messaging service login being associated with the messaging service and the parent application login being associated with the parent application;
• assign a source attribute of a messaging window to a page of a messaging applet associated with the messaging service, to provide a messaging session between users;
• and
• configure the messaging service to initiate a customer service ticket creation process, the customer service ticket having a first set of fields and a second set of fields,
• wherein, in response to one of the users closing the messaging session, the messaging service:
• identifies selected business information generated during the messaging session;
• posts, at a storage location corresponding to a customer service ticket creation uniform resource locator (URL) associated with the parent application, the identified business information to the first set of fields of the customer service ticket;
• reassigns the source attribute of the messaging window from the page of the messaging applet to a page of a customer service ticket creation applet associated with the parent application, such that the page of the customer service ticket creation applet is displayed in the messaging window,
• the page of the customer service ticket creation applet prompting entry of further business information for the second set of fields of the customer service ticket;
• and
• posts, at the URL associated with the parent application, the entered business information to the second set of fields of the customer service ticket.

A non-transitory computer-readable storage medium storing a set of instructions which, when executed by a computer, cause the computer to perform a method for integrating a messaging service with a parent application associated with a business entity, the method comprising:

• integrating a front end of the parent application with the messaging service;
• integrating a messaging service login and a parent application login, the messaging service login being associated with the messaging service and the parent application login being associated with the parent application;
• assigning a source attribute of a messaging window to a page of a messaging applet associated with the messaging service, to provide a messaging session between users;
• and
• configuring the messaging service to initiate a customer service ticket creation process, the customer service ticket having a first set of fields and a second set of fields,
• wherein, in response to one of the users closing the messaging session, the messaging service:
• identifies selected business information generated during the messaging session;
• posts, at a storage location corresponding to a customer service ticket creation uniform resource locator (URL) associated with the parent application, the identified business information to the first set of fields of the customer service ticket;
• reassigns the source attribute of the messaging window from the page of the messaging applet to a page of a customer service ticket creation applet associated with the parent application, such that the page of the customer service ticket creation applet is displayed in the messaging window,
• the page of the customer service ticket creation applet prompting one of the users to enter further business information for the second set of fields of the customer service ticket;
• and
• posts, at the URL associated with the parent application, the entered business information to the second set of fields of the customer service ticket.