Managing information technology (IT) infrastructure of an enterprise using a centralized logistics and management (CLAM) tool

A server system configured to manage information technology (IT) infrastructure of an enterprise, the server system comprising:

• at least one electronic computing device configured to execute a centralized logistics and management (CLAM) tool operable to:
• in a capture phase:
• capture and store IT infrastructure information regarding the IT infrastructure of the enterprise;
• define a plurality of roles within the enterprise, each role specifying a particular job function within the enterprise;
• assign first items of IT infrastructure to a first role within the enterprise and assign second items of IT infrastructure to a second role within the enterprise, wherein the second items include one or more items of IT infrastructure not included in the first items;
• and
• assign the first role to first employees of the enterprise, which assigns the first items of IT infrastructure to the first employees of the enterprise, and assign the second role to second employees of the enterprise, which assigns the second items of IT infrastructure to the second employees of the enterprise, wherein the second employees include one or more employees of the enterprise not included in the first employees;
• in a modeling phase:
• model the acceptability of a first proposed environment of each of the first employees assigned the first role, the first proposed environment including the first items of IT infrastructure assigned to the first role;
• and
• model the acceptability of a second proposed environment of each of the second employees assigned the second role, the second proposed environment including the second items of IT infrastructure assigned to the second role;
• and
• in a deployment phase, automatically initiate deployment of the modeled change in the first items of IT infrastructure assigned to the first employees of the enterprise, which includes organizing delivery of the modeled change in the first items of IT infrastructure to implement the modeled change in the first items of IT infrastructure, and automatically initiate deployment of the modeled change in the second items of IT infrastructure assigned to the second employees of the enterprise, which includes organizing delivery of the modeled change in the second items of IT infrastructure to implement the modeled change in the second items of IT infrastructure, wherein the deployment phase comprises user acceptance testing to determine whether one or more deployed changes in the IT infrastructure of the enterprise was correct for a particular employee to whom the one or more deployed changes were deployed.

A non-transitory computer readable medium storing instructions for controlling a server computer system to perform a method for managing information technology (IT) infrastructure of an enterprise, comprising:

• capturing and storing IT infrastructure information regarding the IT infrastructure of the enterprise;
• defining a plurality of roles within the enterprise, each role specifying a particular job function within the enterprise;
• assigning first items of IT infrastructure to a first role within the enterprise and assigning second items of IT infrastructure to a second role within the enterprise, wherein the second items include one or more items of IT infrastructure not included in the first items;
• assigning the first role to first employees of the enterprise, which assigns the first items of IT infrastructure to the first employees of the enterprise, and assigning the second role to second employees of the enterprise, which assigns the second items of IT infrastructure to the second employees of the enterprise, wherein the second employees include one or more employees of the enterprise not included in the first employees;
• modeling the acceptability of topology considerations of the enterprise in a first proposed environment of each of the first employees assigned the first role, the first proposed environment including the first items of IT infrastructure assigned to the first role;
• modeling the acceptability of topology considerations of the enterprise in a second proposed environment of each of the second employees assigned the second role, the second proposed environment including the second items of IT infrastructure assigned to the second role;
• automatically initiating deployment of the modeled change in the first items of IT infrastructure assigned to the first employees of the enterprise, comprising:
• organizing delivery of the modeled change in the first items of IT infrastructure to implement the modeled change in the first items of IT infrastructure;
• automatically initiating deployment of the modeled change in the second items of IT infrastructure assigned to the second employees of the enterprise, comprising:
• organizing delivery of the modeled change in the second items of IT infrastructure to implement the modeled change in the second items of IT infrastructure;
• receiving a change request;
• creating an incident for the change request;
• determining whether to approve the change request and if the change request is approved applying one or more business rules to the change request and initiating deployment of IT infrastructure assets for fulfilling the change request;
• and
• performing one or more follow-up procedures for determining whether the IT infrastructure assets for fulfilling the change request were properly deployed and, if the IT infrastructure assets were not properly deployed, creating a new incident for resolving problems associated with the deployment of the IT infrastructure assets.