Method and apparatus for monitoring conversations to control telecommunications
AssigneeSymantec Corporation
InventorSourabh Suri
Life of this patent
Estimating the term…
Abstract
A method and apparatus for monitoring conversations to control telecommunications is provided. In one embodiment, a method for identifying undesirable data within voice communications to control telecommunications, comprising processing voice communications between at least two entities and analyzing the voice communications to determine indicia of undesirable data.
Claims18
A method for identifying undesirable data within voice communications to control telecommunications, the method comprising:
- processing voice communications between at least two entities;
- analyzing the voice communications to determine one or more indicia of undesirable data, the indicia including one or more of leakage of sensitive data, obscene language, and language intended to harass, and
- determining an emotional attribute associated with sensitive data leakage during the voice communications when the indicia include leakage of sensitive data.
An apparatus for identifying undesirable data within voice communications to control telecommunications, the apparatus comprising:
- a monitor for processing voice communications between at least two entities;
- and
- a conversation analyzer for analyzing the voice communications to determine one or more indicia of undesirable data, the indicia including one or more of confidential data, obscene language, and data intended to harass, and for determining an emotional attribute associated with confidential data during the voice communications when the indicia include confidential data.
A system for identifying undesirable data within voice communications to control telecommunications, the system comprising:
- a first telecommunication device;
- a second telecommunication device for exchange voice communications with the first telecommunication device;
- and
- an administrator computer comprising:
- a monitor for processing voice communications between the first telecommunication device and the second telecommunication device, and
- a conversation analyzer for analyzing the voice communications to determine one or more indicia of undesirable data, the indicia including one or more of confidential data, obscene language, and data intended to harass, and for determining an emotional attribute associated with confidential data during the voice communications when the indicia include confidential data.
Dependencies are inferred from the claim text.