Increasing knowledge sharing success rates using real time match making
AssigneeInternational Business Machines Corporation
InventorsShang Qing Guo, Jonathan Lenchner, Jennifer Lai, Jung-Mu Tang
Life of this patent
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Abstract
A method of knowledge sharing using a computer system is provided. The method includes: receiving a question electronically submitted by a user; forwarding the question and at least one response option to at least one expert using a first computer interface; monitoring selected response options from the at least one expert; and selectively presenting the selected response options to the user using a second computer interface.
Claims20
A method of knowledge sharing using a computer system, the method comprising:
- receiving a question electronically submitted by a user;
- selecting, in real time, at least one expert based on the question;
- forwarding the question and at least one response option to the at least one expert using a first computer interface;
- monitoring selected response options from the at least one expert;
- temporarily removing the at least on expert from a list of available experts responsive to receiving no action from the at least one expert or receiving a deferral from the at least one expert;
- and
- selectively presenting the selected response options to the user using a second computer interface, responsive to receiving at least one of the selected response options.
A system embedded in a computer-usable storage medium for knowledge sharing when executed by one or more processors, the system comprising:
- a question manager module that receives a question submitted by a user;
- an expert determination module that determines, in real time, one or more experts based on the question;
- and
- a broker module that forwards the question and at least one response option to one or more experts, and that monitors selected response options from the at least one expert;
- wherein the broker module temporarily removes the one or more experts from a list of available experts responsive to receiving no action from the at least one expert or receiving a deferral from the at least one expert, and the question manager module selectively presents the selected response options to the user responsive to receiving at least one of the selected response options.
Dependencies are inferred from the claim text.