System and method for securing data exchanged during a telephone call

A non-transitory computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of securely receiving information provided by a caller during a telephone call with a call handling agent, the method comprising:

• receiving at a call handling system a call from the caller;
• routing the call to an agent remote from the call handling system, wherein the agent is equipped with a computing device;
• initiating a call handling script on the computing device;
• receiving from the agent a signal to initiate secure receipt of information from the caller;
• bridging an interactive voice response (IVR) unit onto the call;
• receiving the information from the caller at the IVR unit but not at the agent;
• validating the information received from the caller;
• and
• notifying the agent that the information was received.

A method of securely receiving information transmitted during a telephone call, the method comprising:

• receiving a telephone call from a caller;
• connecting an agent to the call;
• prior to transmission of predetermined information from the caller, connecting a voice response unit to the call to initiate a secure receipt of the predetermined information without disconnecting the agent;
• receiving the predetermined information from the caller at the voice response unit;
• and
• preventing the agent from receiving the predetermined information.

A non-transitory computer readable storage medium storing instructions that, when executed by a computer, cause the computer to perform a method of securely receiving information transmitted during a telephone call, the method comprising:

• receiving a telephone call from a caller;
• connecting an agent to the call;
• prior to transmission of predetermined information from the caller, connecting a voice response unit to the call to initiate a secure receipt of the predetermined information without disconnecting the agent;
• receiving the predetermined information from the caller at the voice response unit;
• and
• preventing the agent from receiving the predetermined information.

An apparatus for securely receiving information transmitted during a telephone call, comprising:

• a call switch configured to:
• receive a call from a caller;
• connect an agent to the call;
• and
• connect an interactive voice response (IVR) unit to the call to initiate a secure receipt of the predetermined information without
• disconnecting the agent;
• the IVR unit being configured to:
• receive information from a caller during a telephone call;
• and
• prevent the agent from receiving a portion of the information.