Method and apparatus for providing a network based call processing manager
AssigneeAT&T Intellectual Property I, L.P.
InventorsDominic Ricciardi, Silvano Brewster, James Ibezim
Life of this patent
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Abstract
A method and apparatus for providing a network based call processing manager are disclosed. For example, the method receives a call by a call processing manager deployed in a communication network, wherein the call is for a customer that subscribes to a network based call processing service. The method obtains one or more routing instructions for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network. The method then forwards the one or more routing instructions to an application server that routes the call in accordance with the one or more routing instructions.
Claims20
A method for providing a network based call processing manager comprising:
- receiving a call by a call processing manager deployed in a communication network, wherein the call is for a customer that subscribes to a network based call processing service, wherein the call is received from an internet protocol toll-free application server in the communication network;
- obtaining a routing instruction for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network;
- and
- forwarding the routing instruction to the internet protocol toll-free application server that routes the call in accordance with the routing instruction.
A non-transitory computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform a method for providing a network based call processing manager, comprising:
- receiving a call by a call processing manager deployed in a communication network, wherein the call is for a customer that subscribes to a network based call processing service, wherein the call is received from an internet protocol toll-free application server in the communication network;
- obtaining a routing instruction for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network;
- and
- forwarding the routing instruction to the internet protocol toll-free application server that routes the call in accordance with the routing instruction.
An apparatus for providing a network based call processing manager comprising:
- a processor deployed in a communication network;
- and
- a computer-readable medium in communication with the processor, the computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by the processor, cause the processor to perform a method, comprising:
- receiving a call, wherein the call is for a customer that subscribes to a network based call processing service, wherein the call is received from an internet protocol toll-free application server in the communication network;
- obtaining a routing instruction for handling the call from an automatic call distribution system, wherein the automatic call distribution system is deployed external to the communication network;
- and
- forwarding the routing instruction to the internet protocol toll-free application server that routes the call in accordance with the routing instruction.
Dependencies are inferred from the claim text.