US 8,266,017 B1Granted

Methods and apparatus for providing recommendations and reminders to tote delivery customers

AssigneeAmazon Technologies, Inc.

InventorsJanice Vivienne Dearlove, Ward W. Vuillemot, Jeffrey A. Wilke, Douglas J. Herrington

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Abstract

Methods and apparatus for providing recommendations and reminders to customers of a network site that provides a tote delivery service. The tote delivery service directs delivery of tote orders to delivery addresses in reusable totes on assigned tote delivery days. Information including tote delivery data may be analyzed to determine, for example, items to be recommended for purchase by customers, items that customers may want to have scheduled for regular delivery via the tote delivery service, and so on. Based on the analysis, recommendations may be sent to particular customers via one or more communications channels, for example via email or by displaying the recommendation on a web page of the network site. In addition, reminders may be provided to customers of upcoming tote delivery days. The reminders may, for example, indicate what items are scheduled for tote delivery on a given delivery day.

Claims38

Dependent claims

A method, comprising:

a network site of an enterprise, implemented on one or more computer devices, providing a tote delivery user interface to a tote delivery service to customers of the network site and assigning recurring tote delivery days to the customers, wherein the tote delivery service directs delivery of items offered by the enterprise and ordered via the network site to the customers in totes on assigned tote delivery days;
the network site receiving input, via the tote delivery user interface, selecting particular tote delivery dates for items from among multiple future ones of the recurring tote delivery days assigned to the customers, generating orders for the items, and directing delivery of the items according to the tote delivery service on the respective tote delivery dates;
storing tote delivery data indicating items in tote orders previously delivered to customers on past tote delivery dates via the tote delivery service and items in tote orders to be delivered to customers on future tote delivery dates selected from among the multiple future ones of the recurring tote delivery days assigned to the customers via the tote delivery service;
enterprise logic, implemented on one or more computer devices, analyzing product information that describes the items offered by the enterprise and tote delivery data respective to a particular customer to determine an item offered by the enterprise that is related to one or more items that the particular customer has ordered via the tote delivery service;
and
the enterprise logic sending, by at least one communications channel to the particular customer, a recommendation indicating the item that is related to the one or more items that the particular customer has ordered via the tote delivery service.

3 more elements

A system, comprising:

one or more data storage devices that store data for an enterprise;
and
one or more servers that implement enterprise logic executable on the one or more servers to:
store tote delivery data to the one or more data storage devices, wherein said tote delivery data indicates items in tote orders previously delivered to customers of the enterprise on past tote delivery dates via a tote delivery service and items in tote orders to be delivered to customers of the enterprise on future tote delivery dates selected from among multiple future recurring tote delivery days assigned to the customers via the tote delivery service, wherein the tote delivery service delivers tote orders to the customers on assigned tote delivery days, wherein each tote delivery includes one or more totes that include a tote order of one or more items, and wherein each tote order corresponds to a tote delivery to a particular delivery address on a selected tote delivery date;
analyze product information that describes the items offered by the enterprise and tote delivery data respective to a particular customer to determine one or more items offered by the enterprise that are related to one or more other items that the particular customer has ordered via the tote delivery service;
and
send, by at least one communications channel to the particular customer, a recommendation indicating the one or more items that are related to the one or more other items that the particular customer has ordered via the tote delivery service.

4 more elements

A non-transitory computer-readable storage medium storing program instructions, wherein the program instructions are computer-executable to implement:

obtaining tote delivery data, wherein said tote delivery data indicates items in tote orders previously delivered to customers of an enterprise via a tote delivery service on past tote delivery dates and items in tote orders to be delivered to customers of the enterprise on future tote delivery dates selected from among multiple future recurring tote delivery days assigned to the customers via the tote delivery service, wherein the tote delivery service delivers tote orders to the customers on assigned tote delivery days, wherein each tote delivery includes one or more totes that include a tote order of one or more items, and wherein each tote order corresponds to a tote delivery to a particular delivery address on a selected tote delivery date;
analyzing product information that describes the items offered by the enterprise and tote delivery data respective to a particular customer to determine an item offered by the enterprise that is related to one or more other items that the particular customer has ordered via the tote delivery service;
and
sending, by at least one communications channel to the particular customer, a recommendation indicating the item that is related to the one or more other items that the particular customer has ordered via the tote delivery service.

1 more element

Dependencies are inferred from the claim text.