Triggering call-handling events

A method comprising:

• identifying, automatically and without user input, an incoming call from a first endpoint to a second endpoint as a concurrent or non-concurrent call, wherein the incoming call is identified as a concurrent call if the second endpoint is connected to a voice mailbox associated with the first endpoint when the incoming call originates;
• prompt a user associated with the second endpoint to indicate by a user input whether the user wishes to terminate a connection between the second endpoint and the voicemail box of the first endpoint;
• and
• in response to user input indicating that the user wishes to terminate the connection between the second endpoint and the voice mail box of the first endpoint, triggering one or more call-handling events,
• wherein the user input is a voice response received from the user associated with the second endpoint during an interactive voice response (IVR) session, the voice response received from the user while the user is connected with the voice mailbox associated with the first endpoint.

a first endpoint;

• a second endpoint;
• and
• a server operable to:
• identify, automatically and without user input, an incoming call from the first endpoint to the second endpoint as a concurrent or non-concurrent call, wherein the incoming call is identified as a concurrent call if the second endpoint is connected to a voice mailbox associated with the first endpoint when the incoming call originates;
• prompt a user associated with the second endpoint to indicate by a user input whether the user wishes to terminate a connection between the second endpoint and the voicemail box of the first endpoint;
• and
• in response to user input indicating that the user wishes to terminate the connection between the second endpoint and the voicemail box of the first endpoint, trigger one or more call-handling events,
• wherein the user input is a voice response received from the user associated with the second endpoint during an interactive voice response (IVR) session, the voice response received from the user while the user is connected with the voice mailbox associated with the first endpoint.

A system comprising:

• means for identifying, automatically and without user input, an incoming call from a first endpoint to a second endpoint as a concurrent or non-concurrent call, wherein the incoming call is identified as a concurrent call if the second endpoint is connected to a voice mailbox associated with the first endpoint when the incoming call originates;
• means for prompting a user associated with the second endpoint to indicate by a user input whether the user wishes to terminate a connection between the second endpoint and the voicemail box of the first endpoint;
• and
• in response to user input indicating that the user wishes to terminate the connection between the second endpoint and the voicemail box of the first endpoint, means for triggering one or more call-handling events,
• wherein the user input is a voice response received from the user associated with the second endpoint during an interactive voice response (IVR) session, the voice response received from the user while the user is connected with the voice mailbox associated with the first endpoint.