Method and system for determining root cause of problems in members of a fleet of multi-function devices

A system for determining the root cause of problems of members in a fleet of multi-function devices, said system comprising:

• a processor:
• a data bus coupled to said processor;
• and
• a computer-usable medium embodying computer code, said computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for:
• capturing high frequency data with respect to a state of a multi-function device associated with a multi-function device cloud in order to thereafter store said data in a database accessible by said multi-function device;
• acquiring said high frequency data in association with a configurable heartbeat and in response to at least one event with a high cadence and fine granularity;
• and
• periodically and frequently analyzing said high frequency data stored in association with said multi-function device cloud utilizing a distributed data mining module to rapidly determine a root cause of at least one difficult to detect problem, wherein said distributed data mining module is associated with said multi-function device cloud.