Document transmission and routing with recipient control useful for facsimile document transmission and routing
AssigneeOpen Text Corporation
InventorWilliam D. Street, Jr.
Life of this patent
Estimating the term…
Abstract
Techniques for transmitting information to a recipient under their control are described. In some situations, the techniques are used in conjunction with a fax delivery system to, as part of a connection established to perform a fax transmission, provide a variety of functionalities to a human recipient that is participating as part of the connection, such as when the human recipient is contacted in error. In addition, in some situations an interactive voice response system is used to receive and interpret input from a human recipient, such as in response to one or more control selections or options provided to the human recipient.
Claims20
A method for transmitting a document via a phone connection, comprising:
- automatically making a call to a machine, wherein a fax server performs the calling;
- if the machine answers the call:
- transmitting the document to the machine;
- and
- terminating the call after transmission of the document is complete;
- if a person answers the call:
- telling the person about the transmission of the document, wherein the fax server performs the telling;
- if verification is required to deliver the document to the person, prompting the person to supply a verification code, wherein the fax server performs the prompting;
- if the verification code is received from the person, determining if the verification code is valid, wherein the fax server performs the determining;
- if the verification code is not valid, playing an error message to the person, wherein the fax server performs the playing;
- and
- if the verification code is valid or if verification is not required to deliver the document to the person, providing interactive voice controls to the person to transfer control of delivering the document over the phone connection from the fax server to the person.
A computer program product comprising at least one non-transitory computer readable medium storing instructions translatable by at least one processor to perform:
- automatically making a call from a fax server to a machine;
- if the machine answers the call:
- transmitting a document from the fax server to the machine;
- and
- terminating the call after transmission of the document is complete;
- if a person answers the call:
- telling the person about the transmission of the document;
- if verification is required to deliver the document to the person, prompting the person to supply a verification code;
- if the verification code is received from the person, determining if the verification code is valid;
- if the verification code is not valid, playing an error message to the person;
- and
- if the verification code is valid or if verification is not required to deliver the document to the person, providing interactive voice controls to the person to transfer control of delivering the document over a phone connection from the fax server to the person.
A system for transmitting a document via a phone connection, comprising:
- a fax server having at least one processor and at least one non-transitory computer readable medium storing instructions translatable by the at least one processor to cause the fax server to perform:
- automatically making a call to a machine;
- if the machine answers the call:
- transmitting a document to the machine;
- and
- terminating the call after transmission of the document is complete;
- if a person answers the call:
- telling the person about the transmission of the document;
- if verification is required to deliver the document to the person, prompting the person to supply a verification code;
- if the verification code is received from the person, determining if the verification code is valid;
- if the verification code is not valid, playing an error message to the person;
- and
- if the verification code is valid or if verification is not required to deliver the document to the person, providing interactive voice controls to the person to transfer control of delivering the document over a phone connection to the person.
Dependencies are inferred from the claim text.