Integrated transactional workflows distributed across multiple contact centers

A workflow management component, comprising:

• a processor, including:
• a data store;
• and
• a server to:
• push content to an agent interface related to a first network infrastructure accessible by an agent at a contact center,
• receive data from the agent interface and store the same in the data store when authorized by a user as part of a first live transaction with the user,
• transfer the first live transaction with the user to at least one further agent interface related to a second network infrastructure at the end of the first live interaction between the agent and the user,
• push at least the data to at least the one further agent interface accessible by at least one further agent at least one further contact center corresponding to an entity separate from an entity corresponding to the agent interface as part of a user-authorized discrete, second live transaction with the user of which an intended outcome is independent of completion of an outcome associated with the first live transaction, and
• receive further data from the at least one further agent interface and to store the same in the data store.

One or more computer readable media comprising computer executable instructions that, when executed, direct a computing device to:

• push data to an agent interface that is accessible by an agent at a contact center during a customer-authorized real-time transaction with the customer;
• receive, from the agent interface, data that is related to an integrated transactional workflow involving the contact center and at least one further contact center as authorized by the customer;
• push at least a portion of the data to at least one further agent interface in a non-integrated infrastructure that is accessible to at least one further agent at the further contact center corresponding to an entity separate from an entity corresponding to the agent interface for a subsequent discrete real-time transaction, of which an intended outcome is independent of completion of an outcome associated with an outcome of the real-time transaction with the agent at the contact center, after concluding the real-time transaction between the agent and the customer;
• and
• receive at least further data from a browser that is further related to the integrated transactional workflow.

One or more computer readable media comprising computer executable instructions that, when executed, direct a computing device to:

• receive data from a workflow management component;
• present the data on an agent interface that is accessible to an agent at a contact center during a customer-authorized real-time transactional interaction with the customer;
• in response to the presented data, receive further data relating to at least one concluded real-time transactional interaction between the agent and the customer as part of an integrated transactional workflow involving the contact center related to a first network infrastructure and at least a further contact center, corresponding to an entity separate from an entity corresponding to the agent interface, related to a second network infrastructure;
• and
• transmit at least a portion of the further data to the workflow management component for use in an unrelated customer-authorized real-time transaction interaction with the customer for which an intended outcome is independent of completion of an outcome associated with the real-time transactional interaction with the agent interface.