Monitoring apparatus, information processing system, monitoring method and computer readable medium

An information processing system comprising:

• a plurality of information processing apparatuses;
• and
• a monitoring apparatus,
• wherein each of the plurality of information processing apparatus comprises:
• a first transmission section that transmits a use mode information piece concerning a use mode of one of the plurality of information processing apparatuses, if a fault occurs in the information processing apparatus, and
• wherein the first transmission section transmits a trouble information piece concerning the fault of the information processing apparatus together with the use mode information piece to the monitoring apparatus,
• wherein the monitoring apparatus comprises:
• a reception section that receives, respectively, use mode information pieces from of the plurality of information processing apparatuses;
• a storage section that stores, respectively, the use mode information pieces received by the reception section;
• a transmission section that, if the reception section receives a trouble information piece contained in a use mode information piece from the a faulty one of the plurality of information processing apparatuses, then transmits an information piece concerning countermeasures against a fault indicated by the trouble information piece to the faulty one of the plurality of information processing apparatuses;
• a first collecting section that collects from the storage section, first use mode information pieces of first ones of the plurality of information processing apparatuses having a same model as the faulty one of the plurality of information processing apparatuses;
• and
• a second collecting section that collects from the storage section, second use mode information pieces of second ones of the plurality of information processing apparatuses having the same model as the faulty one of the plurality of information processing apparatuses;
• wherein the first use mode information pieces contain trouble information pieces indicating the same fault as the fault indicated by the faulty one of the plurality of information processing apparatuses,
• wherein the second use mode information pieces do not contain trouble information pieces, thereby indicating that corresponding second ones of the plurality of information processing apparatuses operate normally, and
• wherein the transmission section transmits the information piece concerning the countermeasures to the faulty one of the plurality of information processing apparatuses on the basis of a determination using the first use mode information pieces and the second use mode information pieces.

A monitoring method comprising:

• receiving, respectively, use mode information pieces from a plurality of information processing apparatuses;
• storing, respectively, the received use mode information;
• and
• transmitting, if a trouble information piece contained in use mode information piece is received from a faulty one of the plurality of information processing apparatuses, an information piece concerning countermeasures against a fault indicated by the trouble information piece to the faulty one of the plurality of information processing apparatuses;
• collecting from the stored use mode information pieces, first use mode information pieces of first ones of the plurality of information processing apparatuses having a same model as the faulty one of the plurality of information processing apparatuses;
• and
• collecting from the stored use mode information pieces, second use mode information pieces of second ones of the plurality of information processing apparatuses having the same model as the faulty one of the plurality of information processing apparatuses;
• wherein the first use mode information pieces contain trouble information pieces indicating the same fault as the fault fault indicated by the faulty one of the plurality of information processing apparatuses,
• wherein the second use mode information pieces do not contain trouble information pieces, thereby indicating that corresponding second ones of the plurality of information processing apparatuses operate normally, and
• wherein the monitoring method further comprises transmitting the information piece concerning the countermeasures to the faulty one of the plurality of information processing apparatuses on the basis of a determination using the first use mode information pieces and the second use mode information pieces.

A non-transitory computer readable medium storing a program causing a computer to execute a process for monitoring information processing apparatuses, the process comprising:

• receiving, respectively, use mode information pieces from a plurality of information processing apparatuses;
• storing, respectively, the received use mode information pieces;
• and
• transmitting, if a trouble information piece contained in a use mode information piece is received from a faulty one of the plurality of information processing apparatuses, an information piece concerning countermeasures against a fault indicated by the trouble information piece to the faulty one of the plurality of information processing apparatuses;
• collecting from the stored use mode information pieces, first use mode information pieces of first ones of the plurality of information processing apparatuses having a same model as the faulty one of the plurality of information processing apparatuses;
• and
• collecting from the stored use mode information pieces, second use mode information pieces of second ones of the plurality of information processing apparatuses having the same model as the faulty one of the plurality of information processing apparatuses;
• wherein the first use mode information pieces contain trouble information pieces indicating the same fault as the fault indicated by the faulty one of the plurality of information processing apparatuses,
• wherein the second use mode information pieces do not contain trouble information pieces, thereby indicating that corresponding second ones of the plurality of information processing apparatuses operate normally, and
• wherein the monitoring method further comprises transmitting the information piece concerning the countermeasures to the faulty one of the plurality of information processing apparatuses on the basis of a determination using the first use mode information pieces and the second use mode information pieces.