Governance in work flow software
AssigneeInternational Business Machines Corporation
InventorSandeep Kohli
Life of this patent
Estimating the term…
Abstract
The disclosure presents categorization of users into groups comprising expert users and novice users. A system and method analyzes the users' inputted data in helpdesk troubleshooting software to determine the deviation of novice users from expert users, or the deviation of novice users to a preconfigured behavior as determined by management policy. Other embodiments are also disclosed.
Claims18
A method for troubleshooting archiving software tools, the method comprising:
- categorizing a plurality of users into an expert group and a novice group;
- assigning the novice users to the novice group via a first fuzzy logic membership function;
- assigning expert users to the expert group via a second fuzzy logic membership function;
- receiving inputs for a plurality of optional fields from the plurality of users during use of the troubleshooting archiving software tool;
- storing first information about status of the optional fields for the user;
- performing a first analysis of the first information to determine a first correlation function between the first information and the novice users;
- performing a second analysis of the first information to determine a second correlation function between the first information and the expert users;
- computing first statistical behavior of the novice users over a first preconfigured interval using the first analysis;
- and
- computing second statistical behavior of the expert users over a second preconfigured interval using the second analysis.
A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform orations comprising:
- categorizing a plurality of users into an expert group and a novice group;
- assigning the novice users to the novice group via a first fuzzy logic membership function;
- assigning expert users to the expert group via a second fuzzy logic membership function;
- receiving inputs for a plurality of optional fields from the plurality of users during use of the troubleshooting archiving software tool;
- storing first information about status of the optional fields for the user;
- performing a first analysis of the first information to determine a first correlation function between the first information and the novice users;
- performing a second analysis of the first information to determine a second correlation function between the first information and the expert users;
- computing first statistical behavior of the novice users over a first preconfigured interval using the first analysis;
- and
- computing second statistical behavior of the expert users over a second preconfigured interval using the second analysis.
A data processing system comprising at least a processor and a memory for troubleshooting archiving software tools, the data processing system capable of performing:
- categorizing a plurality of users into an expert group and a novice group;
- assigning the novice users to the novice group via a first fuzzy logic membership function;
- assigning expert users to the expert group via a second fuzzy logic membership function;
- receiving inputs for a plurality of optional fields from the plurality of users during use of the troubleshooting archiving software tool;
- storing first information about status of the optional fields for the user;
- performing a first analysis of the first information to determine a first correlation function between the first information and the novice users;
- performing a second analysis of the first information to determine a second correlation function between the first information and the expert users;
- computing first statistical behavior of the novice users over a first preconfigured interval using the first analysis;
- and
- computing second statistical behavior of the expert users over a second preconfigured interval using the second analysis.
Dependencies are inferred from the claim text.