Systems and methods for providing interactive customer support
AssigneeAT&T Mobility II LLC
InventorAndrew Austin
Life of this patent
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Abstract
A system for providing device diagnostics includes a surface interface operatively linked and in communication with a processor. The surface interface includes a multi-touch interface to detect multiple simultaneous inputs and an object recognition interface to communicate with a device upon the device being placed on the surface interface. The system further includes a memory operatively linked and in communication with the processor, wherein the memory includes a system application configured to: recognize a customer device when the customer device is placed on the surface interface, conduct a diagnostic test to determine whether the device is operating without error, and perform a corrective action if the diagnostic test detects an error.
Claims20
A system, for providing device diagnostics, comprising:
- a processor;
- a surface interface in communication with the processor, the surface interface comprising:
- a multi-touch interface to detect multiple simultaneous inputs;
- and
- an object recognition interface to communicate wirelessly with a customer device upon the customer device being placed in communication with the surface interface;
- and
- a memory in communication with the processor, the memory comprising a system application configured to cause the processor to:
- recognize, wirelessly, by way of the surface interface, and without a user input, the customer device when the customer device is placed in communication with the surface interface;
- conduct, wirelessly, by way of the surface interface, and without a user input, a diagnostic test to determine whether the customer device is operating without error;
- display a diagnostic screen on the surface interface in response to the diagnostic test detecting an error in operation of the customer device;
- and
- perform, wirelessly, by way of the surface interface, a corrective action if in response to the diagnostic test detecting the error in operation of the customer device.
A computer-readable storage medium comprising computer-executable instructions that, when executed by a processor, cause the processor to perform of a method comprising:
- recognizing, wirelessly, by way of a surface interface, and without a user input, a customer device when the customer device is placed in communication with the surface interface;
- conducting, wirelessly, by way of the surface interface, a diagnostic test to determine whether the customer device is operating without error;
- displaying a diagnostic screen on the surface interface in response to the diagnostic test detecting an error in operation of the customer device;
- and
- performing, wirelessly, by way of the surface interface, a corrective action in response to the diagnostic test detects detecting the error in operation of the customer device.
A method for providing device diagnostics at a system having a processor and a memory, the system being in communication with a surface interface, the memory comprising a system application, the method comprising:
- recognizing, wirelessly, without a user input, via the surface interface, a customer device when the customer device is placed in communication with the surface interface;
- conducting, wirelessly, using the processor, a diagnostic test to determine whether the customer device is operating without error;
- displaying a diagnostic screen on the surface interface in response to the diagnostic test detecting an error in operation of the customer device;
- and
- performing, wirelessly, using the processor, a corrective action in response to the diagnostic test detecting the error in operation of the customer device.
Dependencies are inferred from the claim text.