Methods and systems for network management using periodic status messages in automated teller machines

A computer system comprising:

• a plurality of agents;
• and
• a host in communication with the plurality of agents via a network, wherein each of the plurality of agents is in communication with an automated teller machine, and wherein the host is configured to:
• push configuration parameters to the plurality of agents, wherein the configuration parameters instruct each of the plurality of agents to send to the computer system periodic status messages;
• store a plurality of agent data files, wherein each of the agent data files corresponds to one of the plurality of agents;
• receive periodic status messages from at least a portion of the plurality of agents;
• upon receiving each periodic status message, update an agent data file corresponding to an agent selected from the plurality of agents that sent the received periodic status message;
• periodically identify agent data files from the plurality of agent data files indicating that no periodic status messages have been received from the corresponding agents for a predetermined amount of time;
• and
• send a request for response to a first agent selected from the agents corresponding to the agent data files indicating that no periodic status messages.

A non-transitory computer readable storage medium having instructions stored thereon that when executed by a processor, cause the processor to perform the steps of:

• pushing, by a computer system, configuration parameters to the plurality of agents, wherein each of the plurality of agents is in communication with an automated teller machine, and wherein the configuration parameters instruct each of the plurality of agents to send to the computer system periodic status messages;
• storing a plurality of agent data files, wherein each of the agent data files corresponds to one of the plurality of agents;
• receiving periodic status messages from at least a portion of the plurality of agents;
• upon receiving each periodic status message, updating an agent data file corresponding to an agent selected from the plurality of agents that sent the received periodic status message;
• periodically identifying agent data files from the plurality of agent data files indicating that no periodic status messages have bean received from the corresponding agents for a predetermined amount of time;
• and
• sending a request for response to a first agent selected from the agents corresponding to the agent data files indicating that no periodic status messages have been received from the corresponding agents for a predetermined amount of time, wherein the computer readable medium is tangible.