Systems and methods for providing real-time over-ride capability

A computer-readable storage medium having stored thereon computer-executable instructions implementing a method utilized in connection with a requestor requesting a particular action from an organization, the method comprising:

• providing decision software to implement a decision process that handles and decides the request in a generally automated manner, the decision software determining whether to approve or deny the request according to predefined standards provided to the decision software, the decision software deciding at a decision point corresponding to a particular standard to deny the request based on the particular standard;
• storing information relating to the request and the denial decision as a quote;
• determining whether or not further consideration of the denial decision by a human reviewer of the organization is demanded by the requestor;
• contacting the human reviewer to seek such further consideration when further consideration of the denial decision is demanded, the contacted human reviewer:
• retrieving the stored quote by way of an actuated interface that presents the quote as a focused screen including information from the quote and a determination entry device;
• determining based at least in part on the focused screen of the interface whether to over-ride the denial decision;
• and
• entering such determination into the determination entry device of the interface;
• storing the entered determination with the stored quote;
• and
• proceeding with the request in accordance with the stored determination.

A system utilized in connection with a requestor requesting a particular action from an organization, the system comprising:

• decision software operating to implement a decision process that handles and decides the request in a generally automated manner, the decision software determining whether to approve or deny the request according to predefined standards provided to the decision software, the decision software deciding at a decision point corresponding to a particular standard to deny the request based on the particular standard;
• a sub-system that stores information relating to the request and the denial decision as a quote, wherein it is determined whether or not further consideration of the denial decision by a human reviewer of the organization is demanded by the requestor, and wherein the human reviewer is contacted to seek such further consideration when further consideration of the denial decision is demanded;
• a sub-system that retrieves the stored quote for the human reviewer by way of an actuated interface that presents the quote as a focused screen including information from the quote and a determination entry device, wherein the human reviewer determines based at least in part on the focused screen of the interface whether to over-ride the denial decision;
• a sub-system that receives such determination into the determination entry device of the interface;
• a sub-system that stores the entered determination with the stored quote;
• and
• a sub-system that proceeds with the request in accordance with the stored determination.