US 8,135,642 B1Granted

Resilient messaging system and method

AssigneeSprint Communications Company L.P.

InventorAlan S. Krause

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Abstract

A computer-implemented system for processing a customer application for a wireless telecommunications device is provided. The system includes a first credit component to obtain first credit information for a customer and a second credit component maintaining default credit information. The system includes a credit processor and a payment component. Where the first credit information is available the credit processor uses the first credit information otherwise it uses the default credit information to process the customer application. The payment component uses a first payment verification to verify a customer payment. When the first payment verification is not accessible, the payment component provides a payment identification and continues processing the customer application until the first payment verification is obtained. When the payment component is unable to obtain the first payment verification and the customer application is otherwise completed, the payment component validates the customer payment to complete the customer application.

Claims20

Dependent claims

A computer-implemented system for processing a customer application, comprising:

a computer;
a first credit component configured to obtain first credit information for a customer from a credit reporting agency, the first credit information indicative of a credit worthiness of the customer;
a second credit component configured to obtain a second credit information other than a credit report for the customer from a source other than a credit reporting agency, the second credit information indicative of a credit worthiness of the customer;
a third credit component configured to provide a default credit information for the customer, the third credit information indicative of a credit worthiness of the customer;
a system monitor configured to monitor availability of the first and second credit components and to determine a status of availability for each of the first and second credit components;
a credit processor configured to process the customer application to provision a wireless device of the customer using solely the first credit information when the first credit information is available, to process the customer application to provision the wireless device of the customer using solely the second credit information when the first credit information is unavailable based on the status of availability for the first credit component due to an outage of the first credit component and the second credit information is available, and to process the customer application to provision the wireless device of the customer using solely the default credit information when the first credit information is unavailable based on the status of availability for the first credit component due to an outage of the first credit component and the second credit information is unavailable based on the status of availability for the second credit component due to an outage of the second credit component;
and
a provisioning component configured to assign a telephone number to the wireless device based on processing the customer application.

5 more elements

A computer-implemented method for processing a customer application for a wireless account, comprising:

monitoring, by a system monitor, availability of a first credit component and a second credit component;
determining, by the system monitor, a status of availability for each of the first and second credit components;
requesting a first credit information on a customer from a credit reporting agency by the first credit component, the first credit information indicative of a credit worthiness of the customer;
when the first credit information is available in response to requesting the first credit information, processing, by a credit processor, the customer application to provision a wireless device of the customer using solely the first credit information;
when the first credit information is unavailable based on the status of availability for the first credit component due to an outage of the first credit component in response to requesting the first credit information, requesting a second credit information other than a credit report on the customer from a second credit source other than a credit reporting agency by the second credit component, the second credit information indicative of a credit worthiness of the customer;
when the first credit information is unavailable based on the status of availability for the first credit component due to an outage of the first credit component in response to requesting the first credit information and the second credit information is available in response to requesting the second credit information, processing, by the credit processor, the customer application to provision the wireless device of the customer using solely the second credit information;
when the first credit information is unavailable based on the status of availability for the first credit component due to an outage of the first credit component in response to requesting the first credit information and the second credit information is unavailable based on the status of availability for the second credit component due to an outage of the second credit component in response to requesting the second credit information, assigning a default credit information to the customer, the default credit information indicative of a credit worthiness of the customer;
when the first credit information is unavailable based on the status of availability for the first credit component due to an outage of the first credit component in response to requesting the first credit information and the second credit information is unavailable based on the status of availability for the second credit component due to an outage of the second credit component in response to requesting the second credit information, processing, by the credit processor, the customer application to provision the wireless device of the customer using solely the default credit information;
requesting a first payment verification for a customer payment related to the customer application using a first verification source by a payment component;
when the first payment verification is unavailable from the first verification source in response to requesting the first payment verification, providing a payment identification to promote continued processing of the customer application until the first payment verification is obtained;
using a default payment information by the payment component when the first payment verification is unavailable to complete processing the customer application;
and
after at least one of obtaining the payment verification and using the default payment information, assigning a telephone number to the wireless device associated with the wireless account including:
obtaining the telephone number from a first source by a provisioning component, and
when the first source is unavailable, obtaining the telephone number from a second source having reserved telephone numbers by the provisioning component.

12 more elements

Dependencies are inferred from the claim text.