Multi-party information analysis in a VoIP system

A method executing on a processor of a computing device for aggregating contextual information relating to several clients and analyzing the aggregation, comprising:

• initializing a communication channel between a service provider and at least one client;
• wherein the communication channel is used to transmit contextual data packets and conversational data packets;
• establishing between the service provider and the at least one client a predefined structured hierarchy to use to transmit contextual information;
• wherein the predefined structured hierarchy is used to transmit the contextual information;
• receiving multiple sets of contextual information from the at least one client and other clients;
• aggregating the received contextual information;
• determining when the aggregated contextual information meets a threshold and based on the determination determining when to receive and aggregate more contextual information and when to generate an event;
• during the aggregating, identifying levels of relevancy of the received contextual information;
• upon detecting that the aggregated contextual information meets its corresponding threshold, generating an event and clearing the aggregated contextual information and the threshold for a new analysis;
• and
• providing the generated event.

A storage memory having computer executable components for collecting contextual information relating to several clients and generating an analyzed response to the contextual information, comprising:

• initializing a communication channel between a service provider and at least one client;
• wherein the communication channel is used to transmit contextual data packets and conversational data packets;
• establishing between the service provider and the at least one client a predefined structured hierarchy to use to transmit contextual information;
• wherein the predefined structured hierarchy is used to transmit the contextual information;
• an interface component for receiving multiple sets of contextual information from the at least one client and other clients;
• a filtering component for identifying relevant contextual information based on predefined factors including determining an increase in a rate of calls;
• an aggregator component for aggregating the identified contextual information, monitoring the level of aggregation, determining when the aggregated contextual information meets a threshold and based on the determination determining when to receive and aggregate more contextual information and when to generate an event;
• and upon detecting the level of aggregation meets the threshold, generating a event in accordance with predefined logic;
• during the aggregating, identifying levels of relevancy of the received contextual information;
• and
• wherein the interface component pushes the identified contextual information to the aggregator component and clears the aggregated contextual information for a new analysis.