Call treatment based on user association with one or more user groups
AssigneeAOL Inc.
InventorsMichael Smith, Michael Connelly
Life of this patent
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Abstract
A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.
Claims54
A method for call treatment based on user association with one or more user groups, the method comprising:
- receiving at least one indication from a first call recipient reflecting a characterization of at least one call from a call source;
- identifying, by at least one processor, one or more user groups associated with the first call recipient based on at least one user-indicated relationship with one or more entities or persons;
- selectively assigning, by the at least one processor, the indication to the one or more user groups;
- determining, by the at least one processor, a number of received indications related to the call source and assigned to a user group selected from among the one or more user groups, the received indications being assigned to the selected user group by users associated with the selected user group, and the received indications reflecting users' characterizations of calls from the call source;
- and
- determining, by the at least one processor, how to handle an incoming phone call from the call source to a second call recipient associated with the selected user group based on the number of received indications related to the call source and assigned to the selected user group.
A method for call treatment based on user association with one or more user groups, the method comprising:
- receiving a phone call from a call source that is directed to a call recipient;
- identifying, by at least one processor, a user group associated with the call recipient based on at least one user-indicated relationship with one or more entities or persons;
- determining, by the at least one processor, a number of received indications assigned to the user group, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting the users' characterizations of calls from the call source;
- and
- distinguishing, by the at least one processor, treatment of the phone call from the call source based on the number of received indications.
A method for call treatment based on user association with one or more user groups, the method comprising:
- receiving a call from a call source that is directed to a call recipient;
- referencing, by at least one processor, a table that includes an entry corresponding to multiple user identities associated with the call recipient, wherein each of the multiple user identities is configured to enable access an online resource;
- identifying, by the at least one processor, from among the multiple user identities, a user identity that is online;
- identifying, by the at least one processor, a user group associated with the user identity based on at least one user-indicated relationship with one or more entities or persons;
- determining, by the at least one processor, a number of received indications assigned to the user group, the received indications being assigned to the user group by users associated with the user group, and the received indications reflecting users' characterizations of prior calls from the call source;
- and
- determining, by the at least one processor, how to handle the call from the call source based on the number of received indications assigned to the user group.
Dependencies are inferred from the claim text.