Banking system computer determines nearest bank able to process a customer's transaction request, provides directions to the bank, and sends transaction request information and customer's image to the bank before the customer arrives at the bank
AssigneeDiebold Self-Service Systems division of Diebold, Incorporated
InventorsJames Block, H. Thomas Graef, Paul D. Magee, Donald S. Nelson, Jr.
A banking system computer can receive a transaction request from a remotely located customer, and then determine the nearest bank in the banking system that is able to process the transaction request. The computer then provides the customer with directions to the bank. Before arrival of the customer at the bank, the computer provides the bank with each of notification of the impending arrival of the customer, transaction information usable by the bank to process the transaction request, and an image of the customer. Personnel at the bank can then recognize and greet the arriving customer.
Drawings
Claims20
Apparatus comprising:
a computer system associated with a banking system comprising at least one bank including a first bank,
wherein the banking system includes a plurality of customer transaction locations,
wherein at least one customer transaction location includes a first customer transaction location comprising a card reader operative to read customer card data from a data bearing card,
wherein the banking system is operative to utilize customer card data read by the card reader in authorizing use of the first customer transaction location by a transaction location customer to carry out a financial transaction associated with a financial account of the transaction location customer,
wherein the computer system is operative to receive data provided through a customer device by a banking customer remotely located from the first bank, where the data corresponds to a customer request for a banking transaction and includes personal information,
wherein the computer system is operative responsive at least in part to receiving the data, to obtain customer information corresponding to the banking customer from at least one banking data store,
wherein the computer system is operative responsive at least in part to receiving the data, to determine that the banking transaction needs to be completed at a bank,
wherein the computer system is operative responsive at least in part to the determination, to cause at least one message to be sent to the first bank,
wherein the at least one message is indicative of impending arrival of the banking customer at the first bank,
wherein the at least one message includes the customer information,
wherein the computer system is operative to cause the at least one message to be sent to the first bank prior to arrival of the banking customer at the first bank.
8 more elements
A method comprising:
(a) operating a computer system associated with a banking system comprising at least one bank including a first bank, to receive data provided through a customer device by a banking customer remotely located from the first bank, wherein the data received corresponds to a customer request for a banking transaction, wherein the data received includes personal information;
(b) operating the computer system responsive at least in part to the data received in (a) to obtain customer information corresponding to the banking customer from at least one banking data store;
(c) operating the computer system responsive at least in part to the data received in (a) to determine that the banking transaction should be completed at the first bank;
and
(d) operating the computer system responsive at least in part to (c) to cause at least one message which is indicative of impending arrival of the banking customer at the first bank and which includes the customer information obtained in (b), to be sent to the first bank before arrival of the banking customer at the first bank.
2 more elements
A method comprising:
(a) operating a computer system associated with at least one bank to receive data corresponding to at least one transaction request inputted through a wireless mobile device by a banking customer;
(b) operating the computer system responsive at least in part to the data received in (a) to determine that a first bank of the at least one bank has appropriate resources to enable processing of at least a first transaction involved in the at least one transaction request;
and
(c) subsequent to (b), operating the computer system to cause at least one message to be sent to the first bank before arrival of the banking customer at the first bank,
wherein the at least one message is associated with greeting the banking customer to the first bank,
wherein the at least one message includes transaction information useable by the first bank in processing the first transaction.
5 Feb 2029Estimated · howhide20 years from earliest known nonprovisional domestic filing plus recorded patent term adjustment, including 84 days of adjustment. Maintenance-fee lapses, terminal disclaimers and statutory extensions have not been checked. The continuity chain may be incomplete; this is not an enforceability determination.
Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial
Life of this patent
About 2 years 3 months of term left · ends 5 Feb 2029 (estimated)
Priority13 Nov 2007
Filed27 Apr 2010
Granted10 Jan 2012
Today12 Oct 2026
Term ends5 Feb 2029
Priority13 Nov 2007
Granted10 Jan 2012
Term ends5 Feb 2029
Priority claimedParent application 61/002,833
Application filedUS 12/799,551
GrantedUS 8,091,778 B1
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TodayWithin its term
Term endsEstimated, includes 84 days of adjustment
Description25,337 words
Summary7,681 words
#This invention relates to banking systems controlled by data bearing records that may be classified in U.S. Class 235, Subclass 379.
#Automated banking machines may include a card reader that operates to read data from a bearer record such as a user card. Automated banking machines may operate to cause the data read from the card to be compared with other computer stored data related to the bearer or the bearer's financial accounts. The machine operates in response to the comparison determining that the bearer record corresponds to an authorized user, to carry out at least one transaction which may be operative to transfer value to or from at least one account. A record of the transaction is also often printed through operation of the automated banking machine and provided to the user. Automated banking machines may be used to carry out transactions such as dispensing cash, the making of deposits, the transfer of funds between accounts, and account balance inquiries. The types of banking transactions that may be carried out are determined by the capabilities of the particular banking machine and system, as well as the programming of the institution operating the machine.
#Other types of automated banking machines may be operated by merchants to carry out commercial transactions. These transactions may include, for example, the acceptance of deposit bags, the receipt of checks or other financial instruments, the dispensing of rolled coin, or other transactions required by merchants. Still other types of automated banking machines may be used by service providers in a transaction environment such as a bank to carry out financial transactions. Such transactions may include for example, the counting and storage of currency notes or other financial instrument sheets, the dispensing of notes or other sheets, the imaging of checks or other financial instruments, and other types of transactions. For purposes of this disclosure an automated banking machine or an automated taller machine (ATM) shall be deemed to include any machine that may be used to carry out transactions involving automated transfers of value.
Brief description of the drawings14 figures
#FIG. 1 is an example schematic representation of a computer system used in a banking operation.
#FIG. 2 is an example floor plan of the interior of a banking facility.
#FIGS. 3 and 4 are schematic diagrams of a method associated with processing banking customer transactions using a welcome terminal.
Detailed description17,369 words
#Incorporated herein by reference in their entirety are the disclosures of U.S. Pat. Nos. 7,438,220; 7,438,222; 7,438,221; 7,438,219; 7,431,204; 7,433,844; 7,431,206; 7,428,984; 7,424,972; 7,416,112; 7,418,592; 7,419,089; 7,419,093; 7,404,515; 7,405,724; and 7,392,937. These patents disclose devices and systems used to carry out banking transactions, as well as features, methods, and capabilities that may be used in connection with the exemplary devices, systems, and methods described herein.
#Referring now to the drawings and particularly FIG. 1, there is shown an example schematic representation of a banking computer system 100. It should be understood that while only an exemplary number of each component of the banking computer system 100 may be shown in the exemplary banking computer system 100 of FIG. 1, in other exemplary embodiments the banking computer system 100 may contain any number of the same or different network components.
#The exemplary embodiment may include a communication network 102. The network 102 may extend within a banking office building or other facility, or may be distributed among a plurality of banking office buildings or facilities. In the exemplary embodiment the network 102 comprises a data transport network environment such as a packet-switched TCP/IP-based global communication network. In the exemplary embodiment the network 102 may comprise a number of network devices such as routers, bridges, gateways, firewalls and any other device known in the art to allow the network 102 to be operable to provide communications between connected devices and systems. The network 102 may be a suitably comprised network including various message transport mechanisms such as, for example, Ethernet, Token-Ring, TM., 802.11, or other wire-based or mobile-based data communication mechanisms.