US 8,085,925 B2 · Data driven configuration of call management applications

Abstract

A call manager uses a call management application in conjunction with a live dial database to control routing of calls for managed devices. To generate the live dial database, the call management application accesses configured route patterns and enters these patterns into the live dial database. Upon identifying an expansion indicator in a configured route pattern, the call management application accesses dial plan data that includes multiple route pattern definitions that each define a pattern using one or more sub-strings and, for each sub-string, an associated tag. The call management application then enters patterns defined by the route pattern definitions into the live dial database based on various other criteria established for the configured route pattern having the expansion indicator.

Claims20

Dependent claims

A telephony call management apparatus comprising:

a memory storing:
a call management application;
a live dial database;
configured routing data comprising at least one configured route pattern that includes an expansion indicator;
and
dial plan data comprising a plurality of route pattern definitions, each route pattern definition comprising one or more sub-strings each having an associated tag;
and
a processor operable, when executing the call management application:
to access each route pattern in the configured routing data;
to identify the expansion indicator;
and
responsive to identifying the expansion indicator:
to access the dial plan data;
and
for each of the route pattern definitions in the dial plan data:
to generate a route pattern based on the route pattern definition;
and
to enter the generated route pattern into the live dial database.

15 more elements

Dependencies are inferred from the claim text.

Data driven configuration of call management applications

Life of this patent

Data driven configuration of call management applications

Life of this patent

Abstract

Claims20