Multi-domain login and messaging

A system for multi-domain login and messaging comprising:

• at least one agent utilizing at least one system;
• a communication server communicably coupled to the at least one system;
• a database communicably coupled to the communication server;
• an application communicably coupled to the communication server and the database, the application comprising a password vault;
• and
• at least one agent application communicably coupled to the application, the application is operable to login the at least one agent into the at least one agent application utilizing at least one hidden password in the password vault, retrieve information of the at least one agent from the database, retrieve at least one skill group to which the at least one agent belongs from the information, retrieve a message linked to the at least one skill group, and send the message to the at least one agent, wherein the message comprises at least one of a message indicating a new product has become available for a task, a message indicating a new training is required for a task, a message indicating a new schedule for a task has become available, a message indicating additional information about the task, and an urgent need for an agent is available for a task.

A non-transitory computer readable storage medium comprising instructions executable in at least one processor for multi-domain login, comprising instructions for:

• inputting a local password by an agent;
• accessing a password vault with the local password;
• retrieving at least one hidden password from the password vault;
• determining a message for the agent from at least one agent application, wherein the message comprises at least one of a message indicating a new product has become available for a task, a message indicating a new training is required for a task, a message indicating a new schedule for a task has become available, a message indicating additional information about the task, and an urgent need for an agent is available for a task;
• and
• logging the agent into at least one agent application using the at least one hidden password.