Remote control of a security system using telephone device

A network operation center (NOC) comprising:

• a reception section for receiving a telephone call from a caller, said caller intending to control at least one security system associated with a subscriber account;
• a decoding section for decoding input from a caller using a telephone device;
• a controller for receiving decoded information and authenticating the caller based upon detected information;
• a voice server controlled by the controller for interfacing between the NOC and the caller, the voice server prompting the caller for information used to authenticate the caller, reporting a status of each of said at least one security system and prompting the caller to select a particular security system to control and input a control instruction;
• a central database including subscriber information separated into subscriber records, the subscriber records including at least one subscriber identifier authorized to control each of said at least one security system, the subscriber record also including the status of each of said at least one security system, the voice server and control section are adopted to access the subscriber information from the central database;
• and
• a transmission section for transmitting a control instruction to a selected security system.