Web integrated interactive voice response
AssigneeAT&T Intellectual Property I, L.P.
InventorsXiaofeng Gao, David Scott, Sam Zellner
Life of this patent
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Abstract
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.
Claims25
A web integrated interactive voice response system, comprising:
- a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user,
- wherein the graphical user interface system is configured to:
- display a virtual representation of a called party to the user in a web page corresponding to the menus in the graphical format;
- alert the user with sensory feedback for a new action performed by the graphical user interface;
- and
- receive a signal from the user for selecting an option presented in the menus in the graphical format, the signal based on a biofeedback response from the user.
A method for providing an interactive response menu to a user, the method comprising:
- sending a graphical user interface format over a network to the user;
- display a virtual representation of a called party to the user in a web page corresponding to menus in a graphical user interface corresponding to the graphical user interface format;
- alert the user with sensory feedback for a new action performed by the graphical user interface;
- and
- receive a signal from the user for selecting an option presented in the menus in the graphical user interface format, the signal based on a biofeedback response from the user.
A non-transitory computer readable medium having a program for facilitating a graphical user interface menu format, the program when executed by a computer causes the computer to perform:
- sending a graphical user interface menu format over a network to the user;
- displaying a virtual representation of a called party to the user in a web page corresponding to menus in a graphical user interface corresponding to the graphical user interface menu format;
- alerting the user with sensory feedback for a new action performed by the graphical user interface;
- and
- receiving a command from the user for selecting an option presented in the menus in the graphical user interface menu format, the command based on a biofeedback response from the user.
Dependencies are inferred from the claim text.