Transparent voice registration and verification method and system
AssigneeAT&T Intellectual Property I, L.P.
InventorMazin Gilbert
Life of this patent
Estimating the term…
Abstract
Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.
Claims20
A method for registering a voice of a party in order to provide voice verification for communications with a service center, the method comprising:
- capturing verbal communication spoken by the party during interaction, initiated by the party, between the party and an agent of the service center;
- creating a voice model associated with the party, the voice model being obtained by processing the captured verbal communication spoken by the party;
- and
- storing the voice model to provide voice verification of the party during a subsequent communication with the service center,
- wherein the registering is conducted without having notified the party of the registration.
A system for providing voice registration of a voice of a party to provide voice verification for communications with a service center, the system comprising:
- at least one processor configured to capture verbal communication spoken by the party during interaction between the party and an agent of the service center, create a voice model associated with the party from the captured verbal communication, and store the voice model to provide voice verification of the party during a subsequent communication with the service center, wherein the registration is conducted without having notified the party of the registration.
A non-transitory computer readable medium storing a computer program that registers a voice of a party in order to provide voice verification for communications with a service center, comprising:
- a capturing code segment that captures verbal communication spoken by the party during interaction, initiated by the party, between the party and an agent of the service center;
- a creating code segment that creates a voice model associated with the party, the voice model being obtained by processing the captured verbal communication spoken by the party;
- and
- a storing code segment that stores the voice model to provide voice verification of the party during a subsequent telephone call,
- wherein the registering is conducted without having notified the party of the registration.
Dependencies are inferred from the claim text.