Architecture and implementation for control of context aware call processing with local feature definition
AssigneeMitel Networks Corporation
InventorsThomas A. Gray, Ramiro Liscano
Life of this patent
Estimating the term…
Abstract
A communication system comprising at least one ubiquitous sensor for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of the relevance, urgency or importance of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature.
Claims20
A communication system comprising:
- at least one ubiquitous sensor for generating awareness data relating to a user;
- a context engine for receiving and processing said awareness data to determine the user's current context for the purpose of event handling;
- a policy engine for receiving and relating at least one pertinent evidential indicator of the relevance, urgency or importance of an incoming event from a caller to said user's current context and in response selecting a preferred event handling feature;
- and
- a delivery agent for executing said preferred event handling feature;
- wherein said context update block prompts said user to select said preferred event handling feature.
A communication system comprising:
- at least one ubiquitous sensor for generating awareness data relating to a user;
- a context engine for receiving and processing said awareness data to determine the user's current context for the purpose of event handling;
- a policy engine for receiving and relating at least one pertinent evidential indicator of the relevance, urgency or importance of an incoming event from a caller to said user's current context and in response selecting a preferred event handling feature;
- and
- a delivery agent for executing said preferred event handling feature;
- wherein said feature selection policies receives additional event handling policies set by an administrator.
A communication system comprising:
- at least one ubiquitous sensor for generating awareness data relating to a user;
- a context engine for receiving and processing said awareness data to determine the user's current context for the purpose of event handling;
- a policy engine for receiving and relating at least one pertinent evidential indicator of the relevance, urgency or importance of an incoming event from a caller to said user's current context and in response selecting a preferred event handling feature;
- and
- a delivery agent for executing said preferred event handling feature;
- wherein said policy engine comprises a context update block for developing and expressing said at least one pertinent evidential indicator as a fuzzy variable;
- and a feature selection policies block for receiving said at least one pertinent evidential indicator and in response utilizing forward chaining with fuzzy reasoning to generate priorities among a plurality of proposed features and selecting said preferred event handling feature to have the least intrusiveness relative to event handling policies set by said user.
Dependencies are inferred from the claim text.