Systems and methods for facilitating real-time product inquiries during online shopping
AssigneeAmazon Technologies, Inc.
InventorLaurent An Minh Nguyen
Life of this patent
Estimating the term…
Abstract
In accordance with a method for facilitating real-time product inquiries during online shopping, a request may be received from a potential buyer of a product for real-time inquiry about the product. In response, a previous customer of the product who has enrolled to participate in a real-time inquiry program may be identified. Real-time communication may be established with the previous customer.
Claims28
A method for facilitating real-time product inquiries during online shopping, comprising:
- receiving, by a computing device, a request from a potential buyer device for real-time inquiry about a product;
- identifying, by the computing device, a previous customer of the product who has enrolled to participate in a real-time inquiry program;
- determining that the previous customer has agreed to answering questions about the product during a commitment period;
- determining that the commitment period for which the previous customer has agreed to answering questions about the product has not expired, the previous customer being unavailable to answer questions about the product after expiration of the commitment period;
- and
- establishing real-time communication between a device of the previous customer and the potential buyer device.
A computer system that is configured to facilitate real-time product inquiries during online shopping, the computer system comprising:
- a processor;
- memory in electronic communication with the processor;
- instructions stored in the memory, the instructions being executable to:
- receive a request from a potential buyer device for real-time inquiry about a product;
- identify a previous customer of the product who has enrolled to participate in a real-time inquiry program;
- determine that the previous customer has agreed to answering questions about the product during a commitment period;
- determine that the commitment period for which the previous customer has agreed to answering questions about the product has not expired, the previous customer being unavailable to answer questions about the product after expiration of the commitment period;
- and
- establish real-time communication between a device of the previous customer and the potential buyer device.
A non-transitory computer-readable medium, storing computer-executable instructions that, when executed on one or more processors, cause the one or more processors to perform acts comprising:
- receiving a request for real-time inquiry about a product available for purchase from an online merchant;
- identifying a previous customer who has enrolled to participate in a real-time inquiry program;
- determining that the previous customer has agreed to answering questions about the product during a commitment period as part of the real-time inquiry program;
- determining that the commitment period for which the previous customer has agreed to answering questions about the product has not expired, the previous customer being unavailable to answer questions about the product after expiration of the commitment period;
- and
- establishing real-time communication with a device of the previous customer.
A computer system that is configured to facilitate real-time product inquiries during online shopping, the computer system comprising:
- one or more processors;
- and
- memory, storing computer-readable instructions that, when executed by the one or more processors, cause the one or more processors to perform acts comprising:
- receiving a request from a potential buyer device for real-time inquiry about a product;
- identifying a previous customer who has enrolled to participate in a real-time inquiry program;
- determining that the previous customer has agreed to be enrolled in the real-time inquiry program for a commitment period, the previous customer being unavailable to answer questions about the product after expiration of the commitment period;
- and
- establishing real-time communication between a device of the previous customer and the potential buyer device.
Dependencies are inferred from the claim text.