Method and system for performing automated telemarketing
AssigneeAT&T Intellectual Property I, L.P.
InventorDavid J. Anderson
Life of this patent
Estimating the term…
Abstract
A method for performing automated telemarketing is disclosed. The method includes receiving potential customer data that includes a telephone number; initiating a telephone call to the telephone number using an auto-dialing technology; receiving notification that the potential customer has answered the telephone call; sending a verbal greeting to the potential customer in response to receiving the notification; conversing with the potential customer using speech recognition technology, the conversing including receiving a message from the potential customer; and updating the potential customer data responsive to the message received from the potential customer.
Claims20
A method, comprising:
- accessing data relating to a potential customer, the data including a telephone number of the potential customer;
- initiating a telephone call to the telephone number using an auto-dialing technology;
- sending a verbal greeting to the potential customer in response to receiving notification that the potential customer answered the telephone call;
- conversing with the potential customer using speech recognition technology, the conversing including receiving a message from the potential customer and transmitting visual data to the potential customer in response to a request from the potential customer, the request interpreted by the speech recognition technology to specify a visual medium of communication;
- and
- updating the data relating to the potential customer responsive to receipt of the message.
A computer program product, comprising:
- a non-transitory tangible storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for performing a method comprising:
- accessing data relating to a potential customer, the data including a telephone number of the potential customer;
- initiating a telephone call to the telephone number using an auto-dialing technology;
- sending a verbal greeting to the potential customer in response to receiving notification that the potential customer answered the telephone call;
- conversing with the potential customer using speech recognition technology, the conversing including receiving a message from the potential customer and transmitting visual data to the potential customer in response to a request from the potential customer, the request for the data interpreted by the speech recognition technology to specify a visual medium of communication;
- and
- updating the data relating to the potential customer responsive to receipt of the message.
A system, comprising:
- a computer;
- and
- a telemarketing platform executable by the computer, the telemarketing platform configured to perform a method, the method comprising:
- accessing data relating to a potential customer, the data including a telephone number of the potential customer;
- initiating a telephone call to the telephone number using an auto-dialing technology;
- sending a verbal greeting to the potential customer in response to receiving notification that the potential customer answered the telephone call;
- conversing with the potential customer using speech recognition technology, the conversing including receiving a message from the potential customer and transmitting visual data to the potential customer in response to a request from the potential customer, the request interpreted by the speech recognition technology to specify a visual medium of communication;
- and
- updating the data relating to the potential customer responsive to receipt of the message.
Dependencies are inferred from the claim text.