Voice over internet call center integration

An internet telephony system comprising:

• a digital communication channel;
• a plurality of different types of voice communications channels;
• and
• a server configured to:
• receive a selection of a hyperlink by a user, said selection of the hyperlink initiating a communication with the server through the digital communication channel, a series of selections of hyperlinks contributing to a current state of a session with respect to the server;
• retrieve a set of user preferences in response to the communication;
• determine a current state of the session with respect to the server;
• and
• initiate a voice communication with the user, concurrent with data communications over the digital communications channel between the user and the server, through a selected one of the plurality of different types of voice communications channels defined by the set of user preferences, dependent on both the set of user preferences and the current state of the session with respect to the server.

A method, comprising the steps of:

• receiving a selection of a hyperlink by a user, said selection of the hyperlink initiating a communication with a server and contributing to a current state of a session with respect to the server based on a plurality of hyperlink selections;
• retrieving a set of user preferences by the server in response to the communication;
• determining a current state of the session with respect to the server;
• and
• selectively initiating a voice communication with the user by the server, simultaneous with a data communication over a digital communications channel between the user and the server, through one of a plurality of different types of voice communications channels defined by the set of user preferences, dependent on both the set of user preferences and the current state of the session with respect to the server.