Remote recording of maintenance operations for an elevator or escalator installation

A service center configured to perform a method for maintenance of an elevator installation or an escalator installation, the method comprising the steps of:

• receiving an indication of a presence of at least one maintenance technician at the elevator installation or the escalator installation;
• and
• recording maintenance operations completed by the at least one maintenance technician at the elevator installation or the escalator installation as a maintenance record for use after the maintenance operations are completed, wherein the maintenance record includes details about kind of maintenance, length of time the maintenance technician was present, and operating times/cycles of maintained components of the elevator installation or the escalator installation.

An installation comprising:

• at least one elevator or at least one escalator;
• and
• at least one recognition unit coupled to the at least one elevator or the at least one escalator, the at least one recognition unit being configured to detect maintenance work performed on the installation, the installation being configured to transmit a record of the detected maintenance work to a service center.