Problem ticket cause allocation

A computer implemented method for problem ticket resolution, comprising:

• allocating, by a resolution component stored in a memory and executed by a processor, a cause for each of a plurality of problem tickets, assigned by a plurality of resolution teams to a plurality of root cause clusters, to a plurality of systems based on historical records that identify one of a plurality of historical systems as a cause for each of a plurality of historical problem tickets;
• determining, by the resolution component, whether a corresponding number of causes allocated to one of the plurality of systems is a predetermined amount greater than a corresponding historical number of causes allocated to the one of the plurality of systems;
• accessing a report associated with the one of the plurality of systems in response to a determination that the corresponding number of causes allocated to the one of the plurality of systems is the predetermined amount greater than the corresponding historical number of causes allocated to the one of the plurality of systems;
• and
• outputting, by the resolution component, a notification to a user interface to prompt a management action regarding the one of the plurality of systems based on the report.

A system for problem ticket resolution, comprising:

• a processor;
• a memory;
• and
• a resolution component, stored in the memory, that when executed by the processor,
• allocates a cause for each of a plurality of problem tickets, assigned by a plurality of resolution teams to a plurality of root cause clusters, to a plurality of systems based on historical records that identify one of a plurality of historical systems as a cause for each of a plurality of historical problem tickets,
• determines whether a corresponding number of causes allocated to one of the plurality of systems is a predetermined amount greater than a corresponding historical number of causes allocated to the one of the plurality of systems,
• assigns a set of problem tickets allocated to the one of the plurality of systems to one of the plurality of resolution teams in response to a determination that the corresponding number of causes allocated to the one of the plurality of systems is the predetermined amount greater than the corresponding historical number of causes allocated to the one of the plurality of systems.