Predictive diagnostics and fault management

A maintenance managing system for gaming devices comprising:

• sensors that monitor mechanical, electrical and software problems of a game device;
• prognosis programs that anticipates problems for game devices, wherein the prognosis programs include logging the number of times and the amount of time a technician spends on a game device;
• first programs that accumulate the monitored and the anticipated problems;
• thresholds for at least some of the monitored and the anticipated problems;
• business rules that determine responses to the monitored and the anticipated problems and which include the financial aspects of the site containing the game device;
• and
• processors that apply the thresholds where appropriate and the business rules to the monitored and the anticipated problems and that determine an appropriate response.

A method for maintaining game devices comprising the steps of:

• sensing problems in the game device;
• accumulating and storing the problems;
• thresholding at least some of the problems;
• applying business rules to the problems;
• running and viewing results of diagnostic and prognostic test programs from a graphical user interface;
• establishing three maintenance states:
• state one for a down game device;
• state two for an operating game device;
• and state three for an operating game device that has reported minor or intermittent problems;
• and
• presenting these states to the technician on the GUI along with geographical information of and travel route to the sites to be visited;
• and
• responding to the problems.

A method for managing a maintenance system for game devices comprising the steps of:

• sensing and monitoring mechanical and electrical problems of a game device;
• anticipating problems for game devices;
• accumulating the monitored and the anticipated problems;
• thresholding for at least some of the monitored and the anticipated problems;
• applying the thresholds where appropriate and business rules, that determine responses to the monitored and the anticipated problems;
• to the monitored and the anticipated problems;
• running and viewing results of diagnostic and prognostic test programs from a graphical user interface;
• establishing three maintenance states:
• state one for a down game device;
• state two for an operating game device;
• and state three for an operating game device that has reported minor or intermittent problems;
• and
• presented these states to the technician on the GUI along with geographical information of and travel route to the sites to be visited;
• and
• responding appropriately.