US 8,027,839 B2 · Using an automated speech application environment to automatically provide text exchange services

Abstract

The present solution includes an automated response method. The method can receive user interactions entered through a real-time text exchange interface. These user interactions with the speech application can be dynamically and automatically converted as necessary into a format consumable by a voice server. A text input API of a voice server can be used to allow the voice server to directly accept text input. Further, automated interactions can be received from the voice server, which are dynamically and automatically converted into a format accepted by the text exchange interface. The text exchange interface can be an off-the-shelf unmodified interface. The speech application can be a VoiceXML based application that lacks an inherent text exchange capability.

Claims20

Dependent claims

An automated response method comprising:

receiving user interactions relating to text exchanges entered through a real-time text exchange interface;
executing an unmodified speech enabled application in an automated speech application environment;
establishing a communication session between the automated speech application environment and a text exchange client, wherein the communication session includes a text exchange channel to the text exchange interface and a server channel to a voice server in the automated speech application environment;
and
during the communication session:
dynamically and automatically converting the user interactions with the speech enabled application into a format consumable by the voice server;
dynamically and automatically converting output from the voice server into output directly usable by the speech enabled application;
and
converting output from the speech enabled application into a format presentable in the text exchange interface.

6 more elements

Dependencies are inferred from the claim text.

Using an automated speech application environment to automatically provide text exchange services

Life of this patent

Using an automated speech application environment to automatically provide text exchange services

Life of this patent

Abstract

Claims20