Enhanced directory assistance system with voice over IP call handling
AssigneeGrape Technology Group, Inc.
InventorsChristine Baumeister, Marc Thornton
Life of this patent
Estimating the term…
Abstract
A method for operating a directory assistance system responsive to Voice over IP device requests including receiving a first directory assistance request from at least one Voice over IP device and identifying the requested information on a database. The requested information is formatted in the database in accordance with a format required by the Voice over IP device and is then a notification message is transmitted to indicating its availability. A second request is received from the Voice over IP device for retrieval of the formatted requested information, which is in turn transmitted to the Voice over IP device via the web server.
Claims11
A directory assistance system responsive to Voice over IP device requests, said system comprising:
- a directory assistance platform configured to receive a first directory assistance request from at least one Voice over IP device;
- a database for identifying the requested information for delivery to said Voice over IP device and for formatting said requested information in accordance with a format required by said Voice over IP device;
- said directory assistance platform further configured to transmit a notification message to said Voice over IP device indicating that information relating to said directory assistance request is available at said database;
- a web server for receiving a second request from said Voice over IP device for retrieval of said formatted requested information, said web server being accessed by said Voice over IP device after receipt of said notification message, said web server configured to retrieve said formatted requested information from said database and transmitting said requested information to said Voice over IP device via said web server.
Dependencies are inferred from the claim text.