Harnessing information about the timing of a user's client-server interactions to enhance messaging and collaboration services

A computer-implemented method that facilitates message routing, comprising:

• automatically determining a user's presence information with respect to a computer, via monitoring user activities from one or more machines, wherein monitoring the user activities comprises monitoring user inputs to the computer and wherein the presence information identifies locations of a user with respect to a message routing system, the presence information is recorded in a computer storage media and communicated between at least one client application and at least one server application;
• automatically directing the messages to at least one computer based upon the user's determined presence information and one or more rules for delivering messages;
• analyzing information regarding variables and parameters of a user that influence delivery of the messages, the parameters being functions of observations made autonomously via one or more sensors, and the parameters including contextual information, comprising:
• one or more of:
• a user's typical locations and attentional focus and activities per time of day and the day of the week;
• devices users tend to have access to in different locations, and
• notification parameters indicating how the user desires to be notified at a given time, storing the parameters as a user profile to be edited by the user;
• and
• providing a cost of disruption associated with having the messages delivered by different modes in different settings.

A method to facilitate communication and collaboration, comprising:

• with at least one processor:
• recording information relating to preferences of a user for delivering messages to devices of a plurality of devices, the plurality of devices comprising a client device and a mobile device;
• collecting information indicating user access to a message system from devices of the plurality of devices;
• and
• determining whether the user is present to access a message at the client device, and when the user is not present to access the message at the client device, selectively routing the message to the mobile device based on the preferences of the user and the collected information indicating user access to the message system.