Method and system for generating a dynamic help document

A computer system comprising:

• a processor;
• a memory;
• and
• a help subsystem resident in memory, operating under control of the processor, and configured to:
• obtain a first question-answer pair associated with a topic associated with a client-server application and comprising a first question and a first answer,
• obtain a second question-answer pair associated with the topic and comprising a second question and a second answer,
• identify a numerical ranking of the first question and a numerical ranking of the first answer,
• identify a numerical ranking of the second question and a numerical ranking of the second answer,
• generate, in response to the numerical ranking of the first question exceeding the numerical ranking of the second question and the numerical ranking of the second answer exceeding the numerical ranking of the first answer, a new question-answer pair comprising the first question and the second answer,
• add the new question-answer pair to a plurality of question-answer pairs associated with the client server application,
• determine a plurality of numerical rankings for the plurality of question-answer pairs based on user feedback about the plurality of question-answer pairs,
• determine a first preferred question-answer pair based on the plurality of numerical rankings for the plurality of question-answer pairs,
• generate the dynamic help document using the first preferred question-answer pair,
• update the plurality of numerical rankings for the plurality of question-answer pairs based on additional user feedback about the plurality of question-answer pairs,
• determine a second preferred question-answer pair based on the plurality of numerical rankings for the plurality of question-answer pairs after the plurality of numerical rankings are updated, and
• update the dynamic help document by replacing the first preferred question-answer pair with the second preferred question-answer pair.

A non-transitory computer-readable medium comprising instructions executable on a hardware processor for generating a dynamic help document, the instructions comprising functionality to:

• obtain a first question-answer pair associated with a topic and a client-server application and comprising a first question and a first answer,
• obtain a second question-answer pair associated with the same topic and comprising a second question and a second answer,
• identify a numerical ranking of the first question and a numerical ranking of the first answer,
• identify a numerical ranking of the second question and a numerical ranking of the second answer,
• generate, in response to the numerical ranking of the first question exceeding the numerical ranking of the second question and the numerical ranking of the second answer exceeding the numerical ranking of the first answer, a new question-answer pair comprising the first question and the second answer,
• add the new question-answer pair to a plurality of question-answer pairs associated with the client server application,
• determine a plurality of numerical rankings for the plurality of question-answer pairs based on user feedback about the plurality of question-answer pairs,
• determine a first preferred question-answer pair based on the plurality of numerical rankings for the plurality of question-answer pairs,
• generate the dynamic help document using the first preferred question-answer pair,
• update the plurality of numerical rankings for the plurality of question-answer pairs based on additional user feedback about the plurality of question-answer pairs,
• determine a second preferred question-answer pair based on updated the plurality of numerical rankings for the plurality of question-answer pairs after the plurality of numerical rankings are updated, and
• update the dynamic help document by replacing the first preferred question-answer pair with the second preferred question-answer pair.