Self-service terminal for making deposits and for permitting withdrawals
AssigneeBank of America Corporation
InventorsTimothy B. Vannatter, Richard L. Fitzgerald, Stephen R. Crowley
Life of this patent
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Abstract
Apparatus and methods for initiating remediation of a condition in an electronic self-service device. The apparatus and methods may involve a receiver module and a processor module. The receiver module may receive a fault condition message corresponding to a fault condition in the electronic self-service device. The processor module may conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device. The processor module may transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.
Claims3
Apparatus for initiating remediation of a condition in an electronic self-service device, the apparatus comprising:
- a receiver module configured to receive a fault condition message corresponding to a fault condition in the electronic self-service device;
- and
- a processor module configured to:
- conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device and, if the automatic remedy is available, instruct the electronic self-service device to record execution of the automatic remedy in a service log;
- and
- conditionally transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.
One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for initiating remediation of a condition in an electronic self-service device, the method comprising:
- receiving a fault condition message corresponding to a fault condition in the electronic self-service device;
- if an automatic remedy corresponding to the fault condition is available in the electronic self-service device, initiating the automatic remedy and instructing the electronic self-service device to record execution of the automatic remedy in a service log;
- and,
- if the automatic remedy is not available in the electronic self-service device, transmitting information relating to the fault condition to a remote platform.
A method for initiating remediation of a condition in an electronic self-service device, the method comprising:
- using a receiver module, receiving a fault condition message corresponding to a fault condition in the electronic self-service device;
- if an automatic remedy corresponding to the fault condition is available in the electronic self-service device, using a processor module, initiating the automatic remedy and instructing the electronic self-service device to record execution of the automatic remedy in a service log;
- and,
- if the automatic remedy is not available in the electronic self-service device, using a transmitter, transmitting information relating to the fault condition to a remote platform.
Dependencies are inferred from the claim text.