Method and system for user interaction within a queue

A computer readable storage medium encoded with computer usable program code that is executable by a computer for providing caller interaction within a queue, the computer readable storage medium comprising:

• computer usable program code configured to determine if a wait time exists before a caller is connected to a customer service representative in response to receiving a call from the caller;
• computer usable program code configured to determine if the caller is interested in an interaction in response to determining that the wait time exists;
• computer usable program code configured to place the caller in the queue in response to determining that the caller is not interested in the interaction, wherein the caller is asked if the caller is interested in the interaction at predetermined time intervals while the caller continues to wait in the queue after the caller was placed in the queue in response to a determination that the caller was not interested in the interaction;
• computer usable program code configured to load a profile associated with the caller in response to determining that the caller is interested in the interaction;
• computer usable program code configured to load interactive options from an interactive system based on the profile associated with the caller in response to detecting a connection with the interactive system;
• computer usable program code configured to present the interactive options to the caller;
• computer usable program code configured to determine if a selection from the interactive options from the caller includes a group interaction with other callers within the queue in response to receiving the selection;
• computer usable program code configured to load the group interaction based on the profile associated with the caller in response to determining that the selection includes the group interaction with other callers within the queue;
• computer usable program code configured to enter the caller into the group interaction after receiving consent from the caller to enter the caller into the group interaction, wherein one or more commercial advertisements provided by a third party service are presented to the caller prior to entering the caller into the group interaction;
• computer usable program code configured to determine if the wait time is less than a predetermined alert time in response to monitoring the wait time;
• and
• computer usable program code configured to alert the caller in response to determining that the wait time is less than the predetermined alert time.