Systems and methods for handling a plurality of communications

A communication system, comprising:

• a telephony server interfaced with a first network;
• a web server interfaced with a second network;
• a terminal comprising an electronic device interfaced with the second network;
• and
• an application server comprising a plurality of applications;
• wherein the terminal is configured to determine a status of a telephone interfaced with the first network and transmit to the web server over the second network the status of the telephone, wherein the status of the telephone indicates whether or not the telephone is in use over the first network;
• wherein the web server is configured to receive the status of the telephone from the terminal and transmit information regarding the status of the telephone to the application server;
• wherein the application server is configured to receive the information from the web server, the plurality of applications are configured to generate a control instruction based on the received information, and the application server is configured to transmit the control instruction to the telephony server;
• and
• wherein the telephony server is configured to receive a telephonic communication over the first network and the control instruction from the application server, and is further configured to route the telephonic communication to one of a plurality of terminals interfaced with the first network based on the control instruction.