Method and system for analyzing user-generated content
AssigneeIntuit Inc.
InventorsNagaraju Bandaru, Eric D. Moyer, Shrisha Radhakrishna
Life of this patent
Estimating the term…
Abstract
A method and system for collecting and analyzing data found across multiple sites on the internet or stored in a self-contained or pre-loaded database, is disclosed which captures, extracts, analyzes, categorizes, synthesizes, summarizes and displays, in a customizable format, both the substance and sentiment embodied within user-generated content, such as comments or reviews, found across such sites and/or stored within such databases.
Claims21
A method for analyzing user-generated content, comprising:
- collecting, by a processor, a review of a business from a website;
- extracting, by the processor, a sentence from the review;
- identifying, processor and within the sentence, an attribute-value comprising a noun and a descriptive term describing the noun, wherein the descriptive term comprises an adjective and an adverb corresponding to the adjective;
- obtaining, by the processor, an adjective score for the adjective from a rating system lookup table;
- assigning, by the processor, a heuristic rule score to the adverb;
- and
- calculating, by the processor, a sentence review score for the sentence by summing the adjective score and the heuristic rule score.
A system for analyzing user-generated content, comprising:
- a hardware processor;
- a semantic crawler executing on the hardware processor and configured to collect a review of a business from a website;
- a parser executing on the hardware processor and configured to extract a sentence from the review;
- and
- a semantic processor executing on the hardware processor and configured to:
- identify, within the sentence, an attribute-value comprising a noun and a descriptive term describing the noun, wherein the descriptive term comprises an adjective and an adverb corresponding to the adjective;
- obtain an adjective score for the adjective from a rating system lookup table;
- assign a heuristic rule score to the adverb;
- and
- calculate a sentence review score for the sentence by summing the adjective score and the heuristic rule score.
A computer-readable storage medium storing a plurality of instructions for analyzing user-generated content, the plurality of instructions comprising functionality to:
- collect a review of a business from a website;
- extract a sentence from the review;
- identify, within the sentence, an attribute-value comprising a noun and a descriptive term describing the noun, wherein the descriptive term comprises an adjective and an adverb corresponding to the adjective;
- obtain an adjective score for the adjective from a rating system lookup table;
- assign a heuristic rule score to the adverb;
- and
- calculate a sentence review score for the sentence by summing the adjective score and the heuristic rule score.
Dependencies are inferred from the claim text.