Real time internet communications system

A distributed network communications system comprising:

• a. a first user device having a first user browser and a first user chat module;
• b. a second user device having a browser driving module and a second user integrated chat module enabling simultaneous web browsing and real-time chat functions with a first user;
• c. the first user chat module being integrated within the first user browser to form an integrated combination platform for enabling simultaneous web browsing and real-time chat functions;
• d. the browser driving module being configured to drive the first user browser to a location on the distributed network selectable by a second user without operational intervention by the first user during a chat session;
• e. a distributed network server accessible via a hyperlink on the distributed network for providing real-time chat communications between the first user and the second user, the distributed network server being configured to perform the steps of:
• i. in response to the first user clicking on a special hyperlink button on a web site accessible to the first user browser, queuing a first user's request for a chat session in a virtual queue;
• ii. notifying a logged-in service agent that the first user has made a request;
• iii. downloading first chat module to the first user browser to form the integrated combination platform for enabling the first user to perform simultaneous web browsing and real-time chat functions while the user's request is in the virtual queue;
• iv. joining the first user and the service agent in a session for chat communications and collaborative web browsing a virtual communications channel for;
• and
• v. authenticating the first user and the service agent and monitoring distributed network server usage.

A method for network communications comprising the steps on

• receiving a communication from a first end user computer viewing a web site page of a first business entity that a communication with a customer service representative of the first business entity is desired;
• transmitting a first user chat module to the first user computer over the network, the first user chat module being operable when executed on a first user computer to selectably control a browser on the first user's computer and display chat communications directed to the first end user computer;
• establishing a packet switched connection between the first end user computer and a first customer service representative computer;
• driving the browser on the first user computer to a desired location on the network via data transmitted from the first customer service representative computer over the packet switched connection to the first user chat module;
• receiving a communication from a second end user computer viewing a web site page of a second business entity that a communication with a customer service representative of the second business entity is desired;
• placing the second end user into a virtual queue;
• transmitting a second user chat module to the second user computer over the network, the second user chat module being operable when executed on a second user computer to selectably control a browser on the second user's computer and display chat communications directed to the second end user computer;
• establishing a packet switched connection between the second end user computer and a second customer service representative computer;
• driving the browser on the second user computer to a desired location on the network via data transmitted from the second customer service representative computer over the packet switched connection to the second user chat module;
• wherein the first business entity is separate from the second business entity, and wherein the server is separate from a server that serves the web site page of the first business entity is separate from a server that servers the web site page of the second business entity.