Managing held telephone calls from a remote telecommunications terminal

A method for a user to remotely reorder calls that are held for the user in a queue, the method comprising:

• (a) generating by a data-processing system the queue that comprises a plurality of calls, wherein the plurality of calls are to be delivered in a first order based on a first characteristic to, and only to, a telecommunications terminal;
• (b) displaying, at the telecommunications terminal:
• (i) a first sign that represents the first characteristic,
• (ii) a second sign that represents a second characteristic,
• (iii) a third sign that represents a first call, and
• (iv) a fourth sign that represents a second call,
• wherein (A) the plurality of calls comprises the first call and the second call, and (B) the third sign and the fourth sign are displayed in the first order;
• (c) receiving an input from the user at the telecommunications terminal, wherein the input selects the second sign that represents the second characteristic;
• (d) transmitting from the telecommunications terminal to the data-processing system, based on the input, a first signal that directs the data-processing system to reorder the plurality of calls in the queue according to a second order that is based on the second characteristic;
• and
• (e) in response to the first signal, reordering, by the data-processing system, the plurality of calls in the queue according to the second order, wherein the second order is different than the first order, and wherein the plurality of calls are to be delivered to the telecommunications terminal according to the second order;
• wherein the input from the user causes the data-processing system to reorder the plurality of calls in the queue according to the second order that is based on the second characteristic.