Method and system for managing voice mail acknowledgement
AssigneeInternational Business Machines Corporation
InventorsFrederic Bauchot, Godefroy Dine, Gerard Marmigere
Life of this patent
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Abstract
A method and system for acknowledging receipt of a voice mail message sent by a first user to a second user and accessed by the second user. The first and second users are respectively connected to a first and second server. Responsive to receiving a request from the first user for an acknowledgment message indicating that the second user has accessed the voice mail message, the second server places an indication of the request in a voice mail box of the second user. After the second user accesses the voice mail message, the second server sends the acknowledgment message to the first server, after which the first server informs the first user that the second user has accessed the voice mail message.
Claims17
A method of providing acknowledging of receipt of a voice mail message sent by a first user to a second user and accessed by the second user, said first user being connected to a first server, said second user being connected to a second server, said method comprising:
- receiving, by the second server, a request from the first user for an acknowledgment message indicating that the second user has accessed the voice mail message sent by the first user to the second user;
- responsive to said receiving the request, placing an indication of the request in a voice mail box of the second user, said placing the indication of the request performed by the second server, wherein said placing the indication of the request is performed after the second server receives an indication that the first user is disconnected from the first server;
- and
- responsive to the second user accessing the voice mail box of the second user to receive the voice mail message and responsive to the indication of the request in the voice mail box of the second user, sending the acknowledgment message to the first server, said sending the acknowledgment message performed by the second server.
A method of receiving acknowledging of receipt of a voice mail message sent by a first user to a second user and accessed by the second user, said first user being connected to a first server, said second user being connected to a second server, said method comprising:
- receiving, by the first server from the second server, an acknowledgment message from the second server, said acknowledgment message indicating that the second user has accessed the voice mail message sent by the first user to the second user;
- and
- responsive to said receiving the acknowledgment message, informing the first user that the second user has accessed the voice mail message sent by the first user to the second user, said informing the first user performed by the first server,
- wherein a subscriber acknowledge table is accessible to the first server,
- wherein the subscriber acknowledge table comprises an identification of users and an indication of means for contacting each user,
- wherein the method further comprises:
- after receiving the acknowledgment and before informing the first user, receiving by the first server a response from a query of the subscriber acknowledge table, said query requesting an indication of whether or not an identification of the first user exists in the subscriber acknowledge table;
- if the response from the query indicates that said identification of the first user exists in the subscriber acknowledge table, then performing by the first server said informing the first user according to the means for contacting the first user indicated in the subscriber acknowledge table;
- if the response from the query indicates that said identification of the first user does not exist in the subscriber acknowledge table, then performing by the first server said informing the first user by an informing mechanism not utilizing information in the subscriber acknowledge table.
Dependencies are inferred from the claim text.