IVR system manager

A system for maintaining Interactive Voice Response (IVR) system specification information for an IVR system, comprising:

• a data receiver for receiving design specification data for the IVR system from a first computer user, where the design specification data is state definition data or IVR system documentation data;
• a database for storing the design specification data;
• a change receiver for receiving a change to the design specification data from a second computer user and storing the change to the design specification data in the database;
• and
• a report generator for generating a design specification report from the stored design specification data, wherein the design specification report lists a design change in the IVR system corresponding to the change in the design specification data.

A computer program product, tangibly embodied in a computer-readable storage medium, for maintaining Interactive Voice Response (IVR) system specification information for an IVR system, and containing instructions that, when executed on a processor, perform a method comprising:

• receiving design specification data for the IVR system from a first computer user, where the design specification data is state definition data or IVR system documentation data;
• storing the design specification data in a database;
• receiving a change to the design specification data from a second computer user;
• storing the change to the design specification data in the database;
• and
• generating a design specification report from the stored design specification data, wherein the design specification report lists a design change in the IVR system corresponding to the change in the design specification data.

A system for maintaining Interactive Voice Response (IVR) system specification information for an IVR system, comprising:

• means for receiving design specification data for the IVR system from a first computer user, where the design specification data is state definition data or IVR system documentation data;
• means for receiving a change to the design specification data from a second computer user;
• means for storing the design specification data and the change to the design specification data;
• and
• means for generating a design specification report from the stored design specification data, wherein the design specification report lists a design change in the IVR system corresponding to the change in the design specification data.