Systems, methods and apparatus for detecting remote control errors

A remote control comprising:

• an input device that receives user input requesting manipulation of playback of content outputted for presentation by an entertainment device;
• a processor communicatively coupled to the input device that generates a first key code for the entertainment device based on the user input, that identifies an error occurring during generation of the first key code and that generates a second key code based on the error, the second key code identifying a type of the error;
• and
• a wireless transmitter communicatively coupled to the processor that transmits the second key code to the entertainment device.

An entertainment device comprising:

• an input module that receives content from a content source;
• a wireless module that wirelessly communicates with a remote control to receive first and second key codes, the first key code requesting manipulation of presentation of the content and the second key code indicating a status and a type of an error occurring within the remote control;
• and
• a processor communicatively coupled to the input module and communicatively coupled to the wireless module that manipulates playback of the content on a presentation device based on the first key code and that transmits the second key code to an application server, wherein the application server utilizes the second key code to diagnosis the error occurring within the remote control.

A content delivery system comprising:

• a content source that transmits video content;
• an entertainment device communicatively coupled to the content source that receives the video content from the content source and that outputs the video content for presentation on a display device;
• a remote control in wireless communication with the entertainment device that receives user input requesting to manipulate playback of the content by the entertainment device, that detects an error during processing of the user input, that transmits a key code to the entertainment device indicating a status and a type of the error;
• and
• a call processing system that receives a call from a user of the entertainment device regarding the error, that transmits a query to the entertainment device requesting the second key code and that processes the second key code received from the entertainment device to diagnosis a source of the error in the remote control, wherein an operator of the call processing system utilizes the source of the error to recommend a solution to the user.